soft elicenser not allowing activation of artist 9

I am on a pc using Windows 10. The soft elicenser won’t let me activate the program. I followed every suggestion on this page

https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/program-installation-does-not-create-a-soft-elicenser.html

I did everything suggested, but I STILL CANT ACTIVATE MY SOFTWARE!! HELP PLEASE!!

Cubase Artist 9 requires a USB eLicenser and will not work with the Soft eLicenser. This is clearly stated in the Steinberg shop if upgrading from a Cubase version like Elements or less.

https://www.steinberg.net/en/products/accessories/usb_elicenser.html

You can purchase one here…

https://www.steinberg.net/en/shop/buy_product/sku/502009050.html

Regards :sunglasses:

I did not purchase this from Steinberg, I bought it from Guitar Center.

If you purchased a download version from the GC website it clearly states you need the USB eLicenser. If you purchased at a store then I have no idea what they say or what it says on the Cubase box. Regardless, Cubase Artist 9 works with a USB eLicenser not a Soft eLicenser and if the version you purchased did not come with one then you need to purchase one.

http://www.guitarcenter.com/Steinberg/Cubase-Artist-9.gc

Regards. :sunglasses: