Soft-eLicenser Problem

Cubase
,
1

Merry Christmas to all!

I recently updated to Cubase 10. Some cubase lunches after updating I started to get a message that my system footprint changed and that the soft license has been disabled (I also replaced the computer’s Power Supply and the graphics card). I never asked for this soft license: “Mp3 Encoder”, and Cubase is showing this message almost on every lunch.

How do I get rid/delete this soft licence that I don’t need nor I use? I haven’t seen an option to do so on the Steinberg site or in licenser control center.

Can someone please help me with this?

Willy.

2

Hi,

Try to start eLCC application as administrator and trigger Maintenance. If it doesn’t help, run eLCC Helper.

3

Hi! I tried running as administrator and the problem still exists, running maintenance does nothing.

I will try eLCC helper, I guess I can find that helper in control center?

Willy.

4

If you really have no license on the Soft-eLicenser, you can delete it. It’s in C:\ProgramData\Syncrosoft\

5

Hi,

I agree, but before, just for sure, run Maintenance, and try to Register your Soft-eLicenser to your MySteinberg account. Just in case…

6

Definitely living on the edge here! :laughing:

7

Weird thing happened… When I got to the studio I ran the Control Center and there was no esoft license and I had to update the database and restart the computer for the USB dongle to show the Cubase license.

Now I don’t have the esoft license (what I wanted) and the USB license is, so far, working fine.

8

I should mention, that I recently bought a sample library that uses UVI Workstation and for that library I needed to install ilok license manager (I am not using a usb dongle for iLok, the license is bound to my computer).

Could there be a conflict between both license managers?