Hi. Upgrading to Dorico 2. E-Licenser upgrade fails with this error:
The Soft-eLicenser stored on this computer doesn’t seem to have been created on this computer.
Dorico 1 was installed on this computer and working fine. I’m locked out. Any suggestions? – Ken
Try running e-licencer control center as administrator. It sounds like the soft e-licencer may be broken by OS or HW changes.
If that doesn’t help, I’d follow this article: https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/soft-elicenser-is-missing.html
You may need to reactivate Dorico 1.x as well. Procedure documented here: https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/soft-elicenser-sel-faq
Once you’re sure you have Dorico 1.x running cleanly, you should be able to use the upgrade activation for Dorico 2.
HTH,
-T
I had to run the eLicencer Controller several times and even uninstall and re-install the Dorico 2 upgrade before suddenly it all worked. No idea why. Maybe just Gremlins.
Derek, I had to go into a Live Chat, where I was given a new Activation Code. That solved the problem.