Software/license reactivation (requesting new activation codes)

We can´t even get started with our new equipments and softsware cubase 10 LE. The activating code was excepted by Cubase the first time, but then it´s impossible to start the program. It justs asks for license code again, and says the first one is old. Allright, then trying to reactivate on Steinberg´s website gives nothing! What are the new license code which is asked for? We haven´t recieved any by mail. The christmas holiday are going on and we just can´t start the things we bought for our children.

Lars Wistedt, Sweden

Hi and welcome,

Could you attach screenshot of the message, please? Does Cubase really ask for the Activation? Or does it ask for the Registration?