So I finally get around to using Groove Agent 4.
I start it stand alone, loads fine, I select Blues Essentials but the sounds have a “no entry” sign next to them.
So I try the other sound pack I bought, Future Electronica, this time the files seem to be there. I try to load a sound and it crashes.
Now it refuses to start, crashes while loading.
In the end, I reinstalled it but it is still crashing when starting.
I finally tried launching it from within Cubase (new empty project), but it bought up a window saying
“A serious problem has occurred. Please try to save your project under another name…”
Running latest version 4.2.40
C drive is for systems only (except when software insist putting stuff there)
D drive has Documents, VST32, VST64 and VSTSOUND directories
E drive has all my programs such as Cubase, Groove agent etc.
In Documents/Steinberg/CrashDumps
Groove agent has a text file which says the following every time I’ve started it
===================================================================
Groove Agent.exe 2.2.6 Build 104 - 27.2.2018 21:07
Timestamp is 54ad46e3 (Wed Jan 07 14:46:59 2015)
E:\Program Files\Steinberg\Groove Agent\Groove Agent.exeException code: C0000005 ACCESS_VIOLATION
Fault address: 0D6B3B6F 01:00A72B6F C:\Program Files\Common Files\VST3\Steinberg\Groove Agent\Groove Agent.vst3Bytes at CS:EIP:
4d 8b 48 30 4f 8b 14 d1 49 8d 04 f2 e9 69 ff ff
ff 56 57 41 54 41 55 41 56 41 57 48 83 ec 48 49
And the cubase dmp file for when it tried to load Groove agent says the following
Dump Summary
------------
Dump File: Cubase 9.5.10.79 64bit 2018.2.27 20.56.dmp : D:\Documents\Steinberg\CrashDumps\Cubase 9.5.10.79 64bit 2018.2.27 20.56.dmp
Last Write Time 27/02/2018 20:56:10
Process Name: Cubase9.5.exe : E:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present
System Information
------------------
OS Version: 10.0.16299
CLR Version(s):
Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
Cubase9.5.exe E:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe 9.5.10.79
ntdll.dll C:\Windows\System32\ntdll.dll 6.2.16299.248
aswhooka.dll C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll 18.1.3.23126
kernel32.dll C:\Windows\System32\kernel32.dll 6.2.16299.15
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.2.16299.248
msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.16299.125
combase.dll C:\Windows\System32\combase.dll 6.2.16299.15
ucrtbase.dll C:\Windows\System32\ucrtbase.dll 6.2.16299.248
rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.2.16299.192
gdi32full.dll C:\Windows\System32\gdi32full.dll 6.2.16299.98
msvcp_win.dll C:\Windows\System32\msvcp_win.dll 6.2.16299.248
user32.dll C:\Windows\System32\user32.dll 6.2.16299.125
win32u.dll C:\Windows\System32\win32u.dll 6.2.16299.15
windows.storage.dll C:\Windows\System32\windows.storage.dll 6.2.16299.248
kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 6.2.16299.15
winmm.dll C:\Windows\System32\winmm.dll 6.2.16299.15
dinput.dll C:\Windows\System32\dinput.dll 6.2.16299.15
crypt32.dll C:\Windows\System32\crypt32.dll 6.2.16299.15
dxgi.dll C:\Windows\System32\dxgi.dll 6.2.16299.98
msctf.dll C:\Windows\System32\msctf.dll 6.2.16299.19
inputhost.dll C:\Windows\System32\inputhost.dll 0.0.0.0
CoreMessaging.dll C:\Windows\System32\CoreMessaging.dll 6.2.16299.192
WinTypes.dll C:\Windows\System32\WinTypes.dll 6.2.16299.15
SYNSOACC.dll C:\Windows\System32\SYNSOACC.dll 1.21.0.3
atidxx64.dll C:\Windows\System32\DriverStore\FileRepository\c0323782.inf_amd64_76aa306862ba7fcf\atidxx64.dll 23.20.15017.3010
amdihk64.dll C:\Windows\System32\amdihk64.dll 1.0.0.0
HALion Sonic SE.dll C:\Program Files\Common Files\Steinberg\Shared Components\HALion Sonic SE\HALion Sonic SE.dll 3.1.0.72
Groove Agent SE.dll C:\Program Files\Common Files\Steinberg\Shared Components\Groove Agent SE\Groove Agent SE.dll 4.2.30.320
hhctrl.ocx C:\Windows\System32\hhctrl.ocx 6.2.16299.15
Baios.dll E:\Program Files\Steinberg\Cubase 9.5\Components\Baios.dll 2.4.3.2
mediaservice.dll E:\Program Files\Steinberg\Cubase 9.5\Components\mediaservice.dll 1.5.0.36
avrt.dll C:\Windows\System32\avrt.dll 6.2.16299.15
wdmaud.drv C:\Windows\System32\wdmaud.drv 6.2.16299.15
videoengine.dll E:\Program Files\Steinberg\Cubase 9.5\Components\videoengine.dll 2.2.0.37
exceptiondumper.dll E:\Program Files\Steinberg\Cubase 9.5\Components\exceptiondumper.dll 1.1.0.2
dbghelp.dll C:\Windows\System32\dbghelp.dll 6.2.16299.15
dbgcore.dll C:\Windows\System32\dbgcore.dll 6.2.16299.15
Groove Agent.vst3 C:\Program Files\Common Files\VST3\Steinberg\Groove Agent\Groove Agent.vst3 4.2.40.322
HALion 6.vst3 C:\Program Files\Common Files\VST3\Steinberg\HALion 6\HALion 6.vst3 6.1.0.72
HALion Sonic.vst3 C:\Program Files\Common Files\VST3\Steinberg\HALion Sonic\HALion Sonic.vst3 3.1.0.72
Retrologue.vst3 C:\Program Files\Common Files\VST3\Steinberg\Retrologue\Retrologue.vst3 2.1.0.57
Cubase Plug-in Set.vst3 E:\Program Files\Steinberg\Cubase 9.5\VST3\Cubase Plug-in Set.vst3 7.0.30.33
saffireasio64.dll c:\program files\focusrite\saffire mixcontrol\saffireasio64.dll 4.3.0.41017
atio6axx.dll C:\Windows\System32\DriverStore\FileRepository\c0323782.inf_amd64_76aa306862ba7fcf\atio6axx.dll 23.20.15017.3010
atiadlxx.dll C:\Windows\System32\atiadlxx.dll 23.20.15017.3010
ieframe.dll C:\Windows\System32\ieframe.dll 11.0.16299.248
iertutil.dll C:\Windows\System32\iertutil.dll 11.0.16299.248
mshtml.dll C:\Windows\System32\mshtml.dll 11.0.16299.248
QtNetwork4.dll C:\Program Files\eLicenser\Tools\QtNetwork4.dll 4.8.2.0
QtCore4.dll C:\Program Files\eLicenser\Tools\QtCore4.dll 4.8.2.0
msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325
libeay32.dll C:\Program Files\eLicenser\Tools\libeay32.dll 1.0.1.8
wininet.dll C:\Windows\System32\wininet.dll 11.0.16299.248
mswsock.dll C:\Windows\System32\mswsock.dll 6.2.16299.15
davclnt.dll C:\Windows\System32\davclnt.dll 6.2.16299.248
EhStorAPI.dll C:\Windows\System32\EhStorAPI.dll 6.2.16299.15
Any suggestions please?
Thanks