[Solved] Can't login to MySteinberg

Cubase
1

Hello,

I use Dorico for 4 months without problems.

I changed my computer so I needed to reactivate my Dorico software.

To do so I tried to login on MySteinberg but it doesn’t work, say that my mail address or password is incorrect.
I can’t change my password as I got a message that my email address doesn’t exist!

I used Safari and Firefox without success.

What I’m getting wrong?

Best regards

2

First failure ist to post this in the German Section, and try to telephone the support in your country https://helpcenter.steinberg.de/hc/de/articles/206530864-Support-Kontakt#pop1

3

Hello rescue21,

Thank you for your reply.

I thought it is the English section of the forum.
steinberg.net - Steinberg Forums - English Forums - Cubase - Cubase

I found that I didn’t have a MySteinberg account yet.

I fell it’s really confusing for the user, as I had Seinberg account already + Elicencer + Steinberg Download assistant
and could use my software without a problem.

I create an account on MySteinberg and with this video on YouTube

I could Reactivate my elicence and use my software.

I hope it’s helpful.

Best