SOLVED Cubase 10 - doesn't install new content

Cubase
,
1

I have downloaded Cubase 10 and I’m running the installer.

When I get to Content I get this pop-up window saying:
“Steinberg Library Manager is trying to install a new helper tool. Type your password to allow this.”

I type my password and click Install Helper.

It only results in a new pop-up window saying:
“Failed to establish privileged helper!
Please get the latest Steinberg Library Manager and reinstall!”

If this solution is to install the “latest” Library Manager, where do I get it? Can’t find it on www.Steinberg.net
Your good peoples help is indeed required at this point.

2

Hi,

I would say you have no permissions to write to the folder. Try to change the permissions manually, or try to run First Aid (Repair Disk Permissions) from the Disk Utility.

3

Thank you Martin.
Yesterday I changed the permissions for the “old” Library Manager (thinks its called Halion Library Manager?) manually but still got the same message. I can try the Repair Disk Permissions later this afternoon. Whatever you suggest, I’ ll try it.

4

Still no progress and I’m open to suggestions.

5

Hi,

I tried to search on Google. It seems to be more on mac side. Maybe try this?

6

Thank you Martin. I will have a look when I get home this afternoon.

7

  • Check for any log messages in the Console App. I have myself come across this where the SMJobBless api failed with internal error and looking at the system log message helped.

  • Manually remove your helper app from the /Library/PrivilegedHelperTool Folder and retry the installation.



  • The Console App is beyond my knowledge.


  • I did remove what was in the folder, which contains one Microsoft related helper tool + one Native Instrument related helper tool. I also removed the whole folder but none of this did change anything and the same messages kept popping up and no content was installed.

I have created a support request but while waiting for their reply I will investigate further. Is it likely that a clean install will help on this problem?
I welcome anyones suggestion what to do next in order to get Cubase 10 up and running with all the new content.

8

…and then my dongle broke down :open_mouth:

9

BUMP

In case someone has a solution or a suggestion.
Attaching a picture of the error message.

Image 05-12-2018 at 20.05.jpg
Image 05-12-2018 at 20.05.jpg869×591 89 KB

10

Solved after installing the Halion 6.2.10 update

11

I have this issue too sinche christmas.
I’ve bought absolute 4 and can’t install ANY of the contents
I’m on sierra and latest halion.

12

Pls help…

13

Hi,

Do you have the Steinberg Library Manager installed, please?

14

Hi. I am having this issue. It is infuriating. Latest Catalina - new install. Library Manager is installed and latest version. I’ve tried everything I have found in the forums. Nothing is working. I had issue before fresh install - and same issue since fresh install. I have been having such issues since 10.5.10 and 10.5.11

15

Hi,

Could you try to trigger First Aid from the macOS Disk Utility, please?

16

I solved this by installing older versions of Library manager on top. Apparently the new one doesnt work