I recently upgraded from Dorico Pro 2.2.20 to Dorico Pro 3.1. Everything was fine and worked perfectly.
Earlier today I was testing some musicxml files for import and noticed that they opened in Dorico Pro 2.x not 3.1.
I checked and found that version 2.x was still installed, so I decided to uninstall it.
I also use an uninstall scanner, which cleans-up “leftovers” after a programme is uninstalled, which is where I think my problem started.
When I tried to launch Dorico Pro 3.1 afterwards nothing happened.
I thought, “no problem” I’ll re-install 3.1
This is where I am hitting a problem:
- I use the Steinberg Download Assistant to download the complete application.
- Once it is complete I press the “Open” button which opens the download folder.
- I start “Dorico_3.1_Installer_win.exe” (the Steinberg installer process is visible in the process manager)
- The installer starts, uncompresses the installation files, the “Please wait while the installation programme initializes…” dialogue box appears and simply vanishes off the screen.
I am on Win10 Pro, 64bit, latest version.
I haven’t changed any settings or added any hardware since my original install.
I have the latest eLicenser manager installed, and it shows the license for Dorico Pro 3 as active on my USB licenser.
Just in case I disabled my anti-virus programme.
Any help, suggestions, hints would be greatly appreciated,
Rudi