I wanted my first message on here to be expressing appreciation for what I anticipate is a great piece of software…however…
I have been spending the last few hours attempting to get the eLicenser to work so that I can use Cubase PRO, which I just got in the mail this evening. When I attempt to perform the maintenance it proceeds until the progress bar is above the letter r in the word eLicenser below (Step 1 of 6). Not only does it not give any additional information about what it is doing - but after ten to twenty minutes after sitting there with nothing to go on, it will finally come up with an error message that A connection to the license server could not be established.
I have gone into windows firewall and enabled all of the software in the eLicenser directory to pass both inbound and outbound (I have also shut the firewall completely off), I have allowed port 443 and the following sites (in the Internet Connection settings page) per a Steinberg online tip on how to get it working:
I am not running an antivirus when installing. I run it as administrator. Everything else internet related is working fine.
Nothing works. No connection in eLicenser. Hours of time.
If anyone has had any similar issues or can point me to other places I may need to make adjustments to get it to connect that would be really fantastic!
This has been an incredibly frustrating introduction to this software. When I pay $500 for a piece of software it would be nice if it actually installed. I hope this isn’t an indication of how the rest of the software runs.