[SOLVED] New Activation Code?

I had to reinstall Sierra from scratch after it would not display anything on my monitor (long story).

This meant having to redownload everything from Steinberg account to reinstall that as well, including a new eLicenser. I entered the activation for Cubase Elements 9, but it said it had already been used. So I went through the process of registering the new eLicenser, was able to activate Pashop and Zero Gravity, but now Cubase Elements 9 doesn’t even show up in my account! :angry:

It’s downloaded and installed, but asks for an activation code.

Any ideas???

UPDATE: Contacted support, they sorted it out for me.

Try following the instructions for reactivation…

https://helpcenter.steinberg.de/hc/en-us/articles/207334490-Activation-Reactivation

Regards :sunglasses:

Steinberg has by far the worst account management and support I’ve ever seen.

I can find the order information in my shop account, along with the old activation number, but for whatever reason Cubase Elements 9 is not showing in my account. Entering the old activation number simply says that the eLicenser assigned to that number is “deprecated”.

Well that’s great. How about some indication as to how I can reactivate Cubase? Ever think of letting people know that somewhere in your support Steinberg?

Yeah I saw that, except as noted Cubase Elements 9 doesn’t even show up in my account anymore.

Downloaded and installed the 9.0.1 update, opened it and tried to activate it with the old code, said I needed to contact the vendor for a new code.

Kind of vague, but I take it to mean I have to put in a support ticket, which I have done.

Come on Steinberg, really sloppy process here.

You mention your shop account,have you tried your MY Steinberg account,this is where you should be looking.

He is talking about the same issue I have. After upgrade it got missing from MySteinberg account (see attachemtn).

Yeah it’s not even listed in my Steinberg account anymore. It was at first, but when I registered the new eLicenser it vanished. There’s still record of it in my shop account though.

Hopefully they can straighten this out sooner rather than later. :neutral_face:

Hello Rerun,

I’m sorry about the trouble with the reactivation. I went ahead and re-registered your soft eLicenser in your MySteinberg account. You should now see it when you login. I have also replied to your support request that was sent in, so please check your e-mail for instructions on how to reactivate your software.

Thank you.

Hello Alexandra,

Would be able to help me as well?
https://www.steinberg.net/forums/viewtopic.php?f=251&t=108492

Having a very similar problem can you reactivate mine

Hello, I’m having a similar problem too. I reactivated an eLicenser but it still has the same serial number so I cannot use any Steinberg’s software that I have installed and for which I have new activation codes because when I try to activate them it comes up an error screen.

If it is possible to help, I would really appreciate it!! Thanks in advance!

Could you help me as well? I switched computers and now Cubase 9 doesn’t even appear on my registered software.
Thanks in advance.