I use Cubase Pro 9.5 professionally. A while back Cubase started crashing when I load certain projects. I promptly sent a support ticket to Steinberg with all relevant information and attached crash logs. This was a month ago, and my support ticket remains open and untouched:
I’ve since lost the client, who is now threatening legal action unless I send their new mix engineer the tracks of the projects which I can’t do until I’m able to open them. I’ve also lost a lot credibility and my reputation has taken a hit.
Does Steinberg think a month is an ok support time for premium software that cost several hundred euros and people use professionally?
I absolutely hate having to make this post. I’ve been using Cubase since I was a teenager and it came on floppy disks, so switching to another DAW is something I hope to avoid, but it’s what I’ll do unless my support ticket gets handled asap.