Sound cuts off

Dorico
1

I often have the problem that the sound cuts out. It can happen while I’m typing notes, or it can happen between plays.

When this happens, I can fix it for a while with this procedure:

  1. Switch to play mode.
  2. Change routing from HALion Sonic to DoricoBeep
  3. Press “play”.
  4. Wait for a faint click in the speaker.
  5. Switch back to HALion Sonic.
  6. Go back to write mode.

What could be the cause?

Best regards,
Niels

2

Hi Niels, when the sound cuts out, could you please do from Dorico’s menu Help > Create Diagnostic Report? That creates a zip file on your desktop. Please attach that to a reply here. Thanks

3

Hi Ulf,
I am attaching 2 diagnostic files: No. 1 was shortly after the sound disappeared in the middle of a piece. No. 2 is immediately after I performed the procedure described above, which brought the sound back.
I hope this is useful.
Dorico Diagnostics 1.zip (523.6 KB)
Dorico Diagnostics 2.zip (529.0 KB)

Best regards,
Niels

4

Thanks for the data @nfoldager.
Unfortunately I can oly find the log file following lines
2025-05-04 18:06:47 : setTransportRunning: Start at project time: 9.747667, system time: 5610.105000
2025-05-04 18:06:48 : setTransportRunning: Stop

Did you consciously issue the stop command

5

Yes. I thought the log file shouldn’t be too long after the sound came back.

6

What was the VSTinstrument setup when the cut off happened? Only HALion Sonic, or third party, NotePerformer,…?

7

HALion Sonic, only.

8

How about if you follow the advice I gave in this thread?

9

Thank you, Ulf.

Sampling was already set to 48.000.

The result from LatencyMon is OK; also during playing back.

I now changed the Halion Sonic setting to 6 cores (It was Off).

As the drop out is random, I need some time to see if this has changed anything.

Best regards,
Niels

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