I’ve been using SpectraLayers 8 Pro for a week, but noticed that it doesn’t open intermittently in SoundForge 15 Suite. It freezes and I have to close SoundForge and reopen it. It can be after 1 time, after 2 times, after 3 times.
eLicenser Control Center 6.12.7.1293
SpectraLayers 8 Pro 8.0.10.270
SoudForge Pro 15 Suite 15.0.57 64-bit
This sounds like the problem may be on soundforge’s end. Have you also brought the problem/issue to magix as well? I would advise to submit a report simultaneously to both Magix and Steinberg to narrow down what exactly is causing the issue so the issue can be resolved.
Yes, I also sent a request to Magix support (Ticket # 2021081117002581)
Unfortunately, it is not possible to send a request to support Steinberg, because I need to write to the local distributor, so I wrote here.
Well in this case you are right to post here in the Steinberg forums (the main developer of Spectralayers is active in these forums). Also it would be helpful if you also include a video of exactly what happens and post it here, that way it is more helpful for the developer to reproduce the bug (that is if the problem is on Spectralayers end and not on Soundforge’s end)
Indeed a video would help. I’ll get in touch with the Magix team as well.
Hi Robin!
So, for 2 minutes I make all sorts of chaotic movements (in my work, of course, I don’t do that) - in order to catch the problem as soon as possible.
I noticed that the problem occurs when I open SoundForge again.
I also have Spectralayers Pro 7, but not installed right now. But with version 7, I did not notice any problems.
_youtube.com/watch?v=3rgIrXP2trw
I can’t link to youtube, but the file is large
I have the same problem with SpectraLayers 7 Pro, on W10. The only way I can get SL7 to run is when I run it stand alone on admin privileges. What is so weird, I am already in the admin account. I have no idea what broke the correct behavior. The new behavior says my elicense is invalid and no amount of running the e-checker fixes the problem. I went as far as rolling back my system to Feb 23, 2022 snapshot which overwrites everything and I know for a fact SL7 worked then. Nope, that didn’t fix it either. The only change I made to my system was adding a graphics card with more Vram and I don’t think a little change like that would botch a software install unless that elicense embeds itself into the TPM. I got a Magix support ticket open on this, this totally sucks.
1/ So to be clear, the eLicenser Control Center software says your license is invalid as well ? Can you screenshot it ?
NB: it’s not impossible that the eLicenser use an hardware signature which also includes the graphic card. But I don’t know the details.
2/ Did you try installing SL7 again ?
Hi Robin, oh yes, I did reinstall SL7, all of it. That eLicense credential is a persistent little bugger, it survived 3 snapshot ‘Macrium Reflect’ backup reinstalls on my W10 workstation. Those backups wipe the drive or so I thought.
The eLicenser control center only works when running with admin elevation otherwise my license is invalid. SS7 operates the same way.
I discovered this tasty revelation when working in Magix Vegas 18, the video sound track is real noisy so I selected to edit in sound forge 15 pro then selected SL7 and SL7 did not load and I got a SL7 license failure message. This Vegas > sound forge > SL7 used to work flawlessly, perfect until 3/16/2022. Like I said, I only upgraded my graphics card for more vram (AMD RX550 SP640/ 4GB from a AMD RX550/2GB). I’m not a gamer, just do content creation. So imagine my surprise. This impacts my workflow. I have no idea why I have to elevate SL7 and the eLicenser to admin level to run. Personally I think it might have to do with a Microsoft policy change in the registry since I am on Windows 10 pro.
Thank you for your inquiry Robin.
Hi David, just sent you a PM
Thank you for that PM Robin and unfortunately what you suggested did not work. When I entered that info you gave me in the elicense control center that is not running in administrator privilege level, the download button remained ghosted, non-functional in the elicense control center GUI. Mind you, this was after the third attempt. The previous attempt I got a notification that I needed to be connected to the Internet which I already was. There seems to be some permission or process elevation issue going on here. I am not a developer or an IT specialist to properly diagnose this this specific issue and head scratcher for sure. If I can purchase a preprogrammed dongle to eliminate this hassle, I would in a heart beat. I already have a dongle for Davinci Resolve Studio 17 so another one taking up a port is no big deal.
Robin, thank you so much for your assistance.
