Start up program

when i tryed to start up the main cubase program . the load up screen appears and then stops and closes . ive reinstalled the cubase a few times but no luck . is there an update i need ?

Hi,

Could you try in the Cubase Safe Start Mode [Disable preferences], please?

If it doesn’t help, could you try to rename/remove all Cubase versions preferences folders, please?

Cubase Preferences folders are:
Mac: ~/Library/Preferences/Cubase X
Win: %appData% \Steinberg\Cubase X_64

Where the X is the Cubase version (for example 13).

Are you on Mac or Windows?

i dont have time it runs threw the boot up and then disappears .

Hi,

Without the DMP file, we cannot help, sorry.

The removal of the Cubase preference folder should be done before starting Cubase. So there should be plenty of time for this step. Can you try as per Martin’s suggestion, please?

This is what happens after starting up cubase

(Attachment cubase problem-3.mp4 is missing)