when i tryed to start up the main cubase program . the load up screen appears and then stops and closes . ive reinstalled the cubase a few times but no luck . is there an update i need ?
Hi,
Could you try in the Cubase Safe Start Mode [Disable preferences], please?
If it doesn’t help, could you try to rename/remove all Cubase versions preferences folders, please?
Cubase Preferences folders are:
Mac: ~/Library/Preferences/Cubase X
Win: %appData% \Steinberg\Cubase X_64
Where the X is the Cubase version (for example 13).
Are you on Mac or Windows?
i dont have time it runs threw the boot up and then disappears .
Hi,
Without the DMP file, we cannot help, sorry.
The removal of the Cubase preference folder should be done before starting Cubase. So there should be plenty of time for this step. Can you try as per Martin’s suggestion, please?
This is what happens after starting up cubase
(Attachment cubase problem-3.mp4 is missing)
what do you all think about this ?
Hi,
It’s so blurred, that I don’t see (therefore I don’t think) anything.
any ideas
Hi,
It crashes on the ARA services. What kind of ARA plug-ins do you use? Do you have an *.ips/dmp file available by any chance?
Btw, I would recommend you to update to the latest Cubase 12.0.70.
i cant find any ARA services on my computer ? what is a *.ips/dmp file ?
and i dont have enough money for an update .
sorry for being a pain
Hi,
Mac: macOS Console utility > Crash Reports (or ~user/Library/Logs/Diagnostic Reports).
Win: %userprofile%/Documents/Steinberg/Crash Dumps