Sure - my email is r dot lanyon at steinberg dot de.
There should be an Activation Manager directory in both locations - the one in root will contain the executables, the one in your user directory should contain your licensing data and some log files. If there isn’t an Activation Manager directory within your user directory then that is probably part of the problem, as it suggests that Dorico isn’t able to save your licensing data. The question is why that might be happening. Does your user directory have an unusual name, or is it in an unusual location (e.g. on a removable drive)?
Hi Richard, sorry i was in the studio for the past 2 weeks so completely out of order 
i sent you an email with the info. thanks for helping out with this!