I have two Steinberg accounts with different email addresses, but same personal data. I created this newer account a few years ago just for Dorico SE, but by mistake I also used it in January to activate Dorico Pro 4 with Steinberg Activation Manager. All my USBeLicenser based products are registered with my older account.
I didn’t had to think about that fact, since yesterday, after I bought and registered a Cubase Pro 11 to Cubase Pro 12 Upgrade, with my older account. The result now : I can’t run Dorico and Cubase at the same time, because they registered with different accounts on the Steinberg Activation Manager.
My hopeful question is: can the Dorico Pro 4 license be transferred to my older account? I already contacted Steinberg support, but it’s weekend, and maybe there is an easy solution to this?
I’m not aware of any way that you can do this yourself with our self-service tools, but hopefully you will hear from my colleagues in the support team soon to assist you with this. If you don’t hear from them within a week, let me know and I can investigate further for you.
Our support team are often working through a big backlog of tickets, so it can take a little while to get to any individual ticket. I’m sorry on their behalf for the inconvenience caused to you. If you are currently without the use of your software, please contact me via private message with the details, and I’ll see if I can expedite a solution for you.
Hi Daniel, I have a similar issue. By accident the product activation has upgraded my Absolute 4 (which was on the elicenser) to Absolute 6 using the wrong account. Please help urgently as I can’t use my pluggins which are needed urgently.
Welcome to the forum, @OJ1. I’m afraid I can’t personally perform these kinds of transfers, but if you send me a private message with the details of your two Steinberg IDs, I’ll talk to our support team and see what they can do to help.