Steinberg Download Assistant 1.31.1 hangs up

[Mikehalloran]

@dspreadbury

Mike, I’ve been talking to a colleague about your case … but in the meantime, you should be able to get up and running without needing Steinberg Download Assistant.

If you go to Login and click the Redeem Download Access Code button, then enter the Dorico 4 update DAC you received, you should be given an activation code, which you can copy to the clipboard and then enter in eLicenser Control Center. You can run eLicenser Control Center manually from the Applications folder on your Mac, then click Enter Activation Code , and paste in the activation code you were shown on the web site.

That should then mark your Dorico 3.5 license as upgraded, effectively completing the update process. Then in order to remove the “verification pending” notification in Steinberg Activation Manager (SAM), run SAM, choose to sign out using the account menu in the top right-hand corner, quit SAM, wait 20 seconds (so that the shared process used for licensing operations has time to exit), run SAM again, and sign back in. You should now see that the “verification pending” text has disappeared.

Thank you, Daniel, that did work.

I recommend that this page be updated since that solution is not mentioned. Titling it with a reference to the Download Assistant not running would be a big help.
Steinberg Licensing: “Verification Pending” support page
Had that been found on the page, I would have been up and running by now.

@dspreadbury

The original log you posted a few days ago definitely suggests that the Java runtime environment is throwing an exception because of a font it doesn’t like, just like in Claudio’s case. We should try to figure this out,

No argument there other than the directions you provided to Claudio did not show any such font on my system. Lord knows what old crap is sitting in my Fonts folder after 36 years. BTW, I cleaned out users/_/Library/Fonts and users/_/library/FontCollections years ago to solve other problems so I’m not unfamiliar with the havoc that they can wreak.

Fortunately, there has always been a workaround and I’m glad you found one this time. If Download Assistant is actually useful, it would be nice to experience that.

In the meantime, Apple has told me to expect an answer one way or the other by tomorrow or Monday. I’ll report back one way or the other. Who knows? They may find something useful.

Thanks, Mike