Steinberg Download-Assistant and Activation Manager Not able to Connect

Nuendo
1

Hi there,

Steinberg Download-Assistant and Activation Manager stop working in my OFFICE enviroment. It worked few months ago and one day it just saying not able to connect.

This is a pretty awkward situation for me and all my recent purchase (Spectralayers and Halion) are not able to registered.

On Antivirus/Firewall:
I am not able to do any thing with the antivirus/firewall settings, those things are strictly built-in my computer, and even I did all I can with my computer settings, there is also another firewall that’s built from the company level for privacy reasons.

On re-install:
I also tried deleting and re-installed these two application and doesn’t seem to work.

Are there any other way that I can do to install and register my product in this situation？

Btw, all other software updating portals like Ouput Hub, Arturia Software Center, NI Access, UA Connect, Plugin-Alliance, UVI portal can work perfectly in my computer.

Kinds
Josh

2

If an AntiVirus, Firewall App or the like would prevent access to the Internet for the Activation Manger or the Download Assistant, it would look something like this:

No Internet Connection
No Internet Connection663Ă—585 54.8 KB

3

It’s kind of like this, and I am not able to login to my account.

4

Are you on a company network? Is it possible that the Administrator has blocked the steinberg.net web address? :smiling_imp:

5

Right, that reminded me of the white list system in the company, will look into it. Thanks

6

Hi, if you have the possibility to allow certain servers and ports, please refer to the list you can find on our webiste: https://helpcenter.steinberg.de/hc/en-us/articles/360020415859-Servers-and-ports-used-by-Steinberg-applications

1 Like
7

Hey, download assitant show this message when opening.
Steinberg Download Assistant Error

I did communicate with the IT from the company and their test result is that

  • There are no interception occurs while using Download Assitant and Activation app.
  • There are also no restriction that sets to block the servers/ports that you listed.

Is it possible that steinberg restrict the access from the company network?

8

If you are running a version of SDA prior to 1.35 you will need to download a newer version from here Steinberg Download Assistant | Steinberg - it’s possible that this is the cause of the error message.

9

Steinberg Download Assistant is already the latest version, and I tried re-install it, but doesn’t work

10

did you find a solution…?