After purchasing Dorico Pro through the cross grade from finale, I have been trying to open the Steinberg Activation manager and Download assistant and can not get either of them to load. When clicking Download assistant, it tries to open then shuts down. When I open Activation manager, it shows me the following:
I have tried deleting both programs and restarting and reinstalling with no success. I have also tried restoring the mac os default fonts (something suggested here), and also even tried adding a new admin (which actually got them both to work and also allowed me to install both Dorico Pro and Cubase 13 trial on the dummy admin account).
My issue is that I can’t get them to open in my main computer profile, which is also an admin. I don’t have any anti virus programs or VPNs active either. Support was stating that the only way I can get it to work is wiping my system and manually installing all of my VSTs, programs, etc, which is not an option at this time, as I’m currently in the middle of two scoring projects at the moment.
Any help with this situation would be greatly appreciated!
I’m using Sonoma 14.6.1 (23G93)
Could you please do the following:
- restart your computer
- start up the Steinberg Activation Manager, without starting Dorico
- assuming it shows you the same error screen as before, could you press the “Create Diagnostic Report” button and attach the resulting zipfile to this thread
Hello Richard,
I’ve actually tried to export a diagnostic report but it won’t actually execute a zip for me. I think I can do it under the other admin account on my computer but can’t do it under the main admin, which is the one that I use regularly.
Is there another way to initiate the report or does it save somewhere on the Mac without popping up any dialogue?
If it’s managed to create the zipfile correctly it should just end up on your Desktop. If that hasn’t worked, could you zip up the files in /Users/yourusername/Library/Application Support/Steinberg/Activation Manager and post those? That’s basically what “Create Diagnostic Report” would be doing. Having said that, if SAM can’t create a diagnostic report that suggests that it is having problems with reading/writing files—perhaps a permissions issue—which could well explain your problem anyway.
The fact that you are having issues with SDA as well as SAM could also be consistent with a more general issue with permissions. (I don’t know about how SDA works myself, though, so I can’t help debug that.)
