Steinberg Download Assistant "can't connect to the server"

Dorico
1

Hi! I’ve encountered this problem with “Steinberg Download Assistant”, as soon as I open the program it says that “it can’t establish a connection to the server” and to check my internet, which is working though…
I’ve update Java since I’ve seen there are files working with and allowed the application through the Firewall but nothing changed. I don’t know what to do next.
Hope someone can help. Thanks!

2

It might be that your installed version of Steinberg Download Assistant is old, and it’s trying but failing to update itself. Please try reinstalling the latest version from here and see if that allows you to progress further.

3

Thanks! It seems to have worked untill now :slight_smile:

4

When I try to open Steinberg Download Assistant I get the same error: “Steinberg Download Assistant was unable to connect to download manager. If this error persists, reinstall Steinberg Download Assistant or check if it is blocked by security settings, firewall or antivirus software.” I’ve tried everything I could find online about this including removing and re-installing. I’m using Windows 10 Pro. If I open Task Manager I can see it is running but I can’t access the program.

5

Welcome to the forum, @mmcholm. I’m sorry to hear you’re having problems with SDA. My colleagues in the SDA team request the following information in order to help troubleshoot:

  • Mac/Win version (7/8/10/Mojave/Catalina, Home/Pro/Enterprise, 32/64bit)
  • SDA version
  • Steps to reproduce the error
  • Screenshot of the actual error
  • SDA installation logs (on windows: C:\ProgramData\Steinberg\Download Assistant\Logs; on mac: /Library/Logs/Steinberg/Download Assistant)
  • SDA application logs (on Windows: C:\Users<USERNAME>\AppData\Local\Steinberg Download Assistant\logs; on mac: ~/Library/Logs/Steinberg/Download Assistant)

(Note that on mac installation logs are located under “/Library/…” and application logs under “~/Library/…” - those are different directories.)

  • Whether antivirus software is installed and which exactly
  • Does the same error happen when antivirus is disabled?
  • Is VPN running?
  • Is any proxy configured?
  • Any other known firewall, apps or network configuration that might interfere with other applications or network?

If you can provide these details, and especially the logs, I will pass your report on to the team.