Steinberg Download Assistant crashes

Dorico
1

Hi everyone,
I hope I’m in the right category here. I wanted to update Dorico, but I can’t get the Steinberg Download Assistant to work on my computer anymore. I’ve already tried uninstalling it and reinstalling it completely. I’m using MacOS Tahoe 26.5.2 on a M4 Mac Mini. When I try to open the program, no window appears. If I open it via the terminal, the following exception occurs:

Exception in Preloader start method
Exception in thread "main" java.lang.reflect.InvocationTargetException
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at org.springframework.boot.loader.MainMethodRunner.run(MainMethodRunner.java:49)
        at org.springframework.boot.loader.Launcher.launch(Launcher.java:108)
        at org.springframework.boot.loader.Launcher.launch(Launcher.java:58)
        at org.springframework.boot.loader.JarLauncher.main(JarLauncher.java:65)
Caused by: java.lang.RuntimeException: Exception in Preloader start method
        at com.sun.javafx.application.LauncherImpl.launchApplication1(LauncherImpl.java:899)
        at com.sun.javafx.application.LauncherImpl.lambda$launchApplication$1(LauncherImpl.java:182)
        at java.lang.Thread.run(Thread.java:750)
Caused by: java.lang.ExceptionInInitializerError
        at javafx.scene.control.ProgressIndicator.createDefaultSkin(ProgressIndicator.java:199)
        at javafx.scene.control.Control.impl_processCSS(Control.java:872)
        at javafx.scene.Parent.impl_processCSS(Parent.java:1280)
        at javafx.scene.Parent.impl_processCSS(Parent.java:1280)
        at javafx.scene.Parent.impl_processCSS(Parent.java:1280)
        at javafx.scene.Node.processCSS(Node.java:9069)
        at javafx.scene.Scene.doCSSPass(Scene.java:545)
        at javafx.scene.Scene.preferredSize(Scene.java:1646)
        at javafx.scene.Scene.impl_preferredSize(Scene.java:1723)
        at javafx.stage.Window$9.invalidated(Window.java:885)
        at javafx.beans.property.BooleanPropertyBase.markInvalid(BooleanPropertyBase.java:109)
        at javafx.beans.property.BooleanPropertyBase.set(BooleanPropertyBase.java:144)
        at javafx.stage.Window.setShowing(Window.java:961)
        at javafx.stage.Window.show(Window.java:976)
        at javafx.stage.Stage.show(Stage.java:263)
        at net.steinberg.elicenser.download.gui.preloader.StartingScreen.start(StartingScreen.kt:50)
        at com.sun.javafx.application.LauncherImpl.lambda$launchApplication1$6(LauncherImpl.java:785)
        at com.sun.javafx.application.PlatformImpl.lambda$runAndWait$7(PlatformImpl.java:326)
        at com.sun.javafx.application.PlatformImpl.lambda$null$5(PlatformImpl.java:295)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sun.javafx.application.PlatformImpl.lambda$runLater$6(PlatformImpl.java:294)
        at com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:95)
Caused by: java.lang.NullPointerException
        at com.sun.javafx.font.MacFontFinder.populateFontFileNameMap(MacFontFinder.java:89)
        at com.sun.javafx.font.PrismFontFactory.getFullNameToFileMap(PrismFontFactory.java:1705)
        at com.sun.javafx.font.PrismFontFactory.getFontResource(PrismFontFactory.java:438)
        at com.sun.javafx.font.LogicalFont.getSlot0Resource(LogicalFont.java:194)
        at com.sun.javafx.font.LogicalFont.getDefaultAAMode(LogicalFont.java:409)
        at com.sun.javafx.font.LogicalFont.getStrike(LogicalFont.java:413)
        at com.sun.javafx.font.PrismFont.getStrike(PrismFont.java:73)
        at com.sun.javafx.text.PrismTextLayout.setContent(PrismTextLayout.java:138)
        at javafx.scene.text.Text.getTextLayout(Text.java:229)
        at javafx.scene.text.Text.needsFullTextLayout(Text.java:184)
        at javafx.scene.text.Text.access$200(Text.java:95)
        at javafx.scene.text.Text$2.invalidated(Text.java:389)
        at javafx.beans.property.StringPropertyBase.markInvalid(StringPropertyBase.java:109)
        at javafx.beans.property.StringPropertyBase.set(StringPropertyBase.java:144)
        at javafx.beans.property.StringPropertyBase.set(StringPropertyBase.java:49)
        at javafx.scene.text.Text.setText(Text.java:370)
        at javafx.scene.text.Text.<init>(Text.java:129)
        at com.sun.javafx.scene.control.skin.ProgressIndicatorSkin.<clinit>(ProgressIndicatorSkin.java:169)
        ... 22 more

Any ideas on how I can fix this error?

2

Try to install the latest version from here. Or maybe you did already?

Jesper

3

Yes, i did that. But sadly the program crashes.

4

I think only @Ulf can answer what happened.
Maybe install Dorico 6 manually from here for now?

Jesper

5

Hi @simon.seeberger ,
there seems to be a helpcenter article for this kind of problem, maybe it helps: https://helpcenter.steinberg.de/hc/en-us/articles/32401182317202-macOS-Steinberg-Download-Assistant-does-not-start

6

Thank you. Deactivation of the “damaged” fonts was not the solution. And I don’t really want to delete all my installed fonts. I’ll try to deactivate some more fonts

7

If you’ve already deleted your existing version and reinstalled the latest, then I’d suggest deleting any relevant prefs in /Library and the user/Library. (Or running it in a different admin account.)

Or delete ~/Library/Application Support/Steinberg/Download Assistant/

Interestingly, when I run the executable directly in the Terminal, I get this!!

Screenshot
Screenshot1920×857 471 KB