I know other people have had this problem but I have seen no solution in the forums. I have made a ticket to Steinberg but in nearly a month they have not answered.
Bought an upgrade for my Cubase Artist but the SDA won’t connect with the server quoting only that a connection to the download server could not be established etc. Found that a patch was needed to upgrade it ,did that, no difference. reinstalled countless times and also eLicenser to be sure. Nothing!!!
Anyone help please
Hi
I have downloaded and installed and uninstalled that many times and it hasn’t worked
Continuous deinstall/install doesn’t help at all, if it didn’t work in the first place.
What operating system are you using? Do you have a firewall, that blocks, or is your virus scanner stopping you from the connection?
using Sonoma 14.1.2
will check firewall/ virus scanner although I am not good with these things- Using McAfee.
update…Firewall is off, in fact I have now turned off Total Protection and checked that internal Mac firewall is off
Still same outcome
Ok, so I’m the wrong person to help you any further here, because I avoid everything that is from Apple.
However, maybe @Martin.Jirsak has some more ideas here.
ok thanks
Hi,
Which Steinberg Download Assistant version do you have, please?
so still no resolve here.Any other ideas?
I am having the same issue; the Download Assistant continually states it cannot establish a connection to the download server. Using Download Assistant 1.36.4 on Mac OS 15.3.1.
I believe other folks have had success solving Activation Manager connectivity issues by using a VPN, though I’ve not received enough information to draw a conclusion as to root cause. If that’s something you can try, it may be a good test.
So far, not a good introduction to Dorico and Steinberg! 
You can manually download the DA here:
1.37.0 is the current version (for MacOS anyway). Did you try a VPN? DM uses AWS resources (I haven’t verified if it’s the “elastic beanstalk” resources or not) so using a VPN might ensure both IPv4 connections and geo-based connectivity issues. Seems like a lot of people are having issues, but I’ve not seen any root-cause solution.
One can only speak as one finds.
For me, the SDA has never once worked as it should since it’s introduction.
I used an i7 4790 PC in the beginning, using my phones’ wifi for access to the web, without a VPN.
Now I’m using a newer i9 12900 PC with a “proper” broadband connection, using an ethernet cable plugged straight into the router. I use a VPN, but whether it’s on or off, makes no difference. Either I get the “No Connection” message, or downloads fail at 99%.
I only use the damn thing for stuff that’s not available on the website. The last time I used it was to download a drum kit for GrooveAgent (Simon Phillips) - 7 gigabytes took 4 attempts and five hours, much of which was waiting for that last 1%. And after every failure, it would start from the beginning.
(I download to the Windows “Download” folder. I’m also in the habit of re-installing everything from scratch every 12-14 months to maintain a clean system. (Yes, I must be a masochist!))
And yet some have no issues at all. Go figure.
Yeah, I kinda wish it was happening to me so I could better help troubleshoot. I get the “can’t install” messages after downloading and have to manually launch the installation/update dmg’s, but that’s because of my MacOS security settings. The actual download facility works fine, like 100% of the time for me. I have no use for Windows in my home-life, so I can’t even test without having to set up a VM. What’s even more odd is that my network is pretty locked down, (geo-blocks, network-based IPS, router-based AV, and even SSL bridging with HTTPS DPI ) and still no issues.
It’d be great to grab a packet-capture of a system exhibiting this issue during the download process somehow…
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