Steinberg download assistant error permissions

Hi, I just got an upgrade to Cubase 11. I redeemed my code in the Install assistant and then wanted to download it. When I click on install this error message appears:
“The download cannot be started because you do not have write permissions on the target directory” … “please choose another directory”

So I tried changing the directory but that doesn’t work. How can I make it work?
I don’t even know how to change the write permissions. Thanks for you Help !

Hi and welcome to the forum,

Are you on Mac or Windows? What Target directory did you choose?

I am on Windows. I used the default settings for the download. Then I tried more, for example, C:/Program files/Steinberg/Install Assistant. I tried multiple ones but none works.


I’m not Windows user, but my expectation is, Program Files is rather Permission read.

I would try to:

  • Start Steinberg Download Assistant ad administrator.
  • Set the Download folder to Downloads/Steinberg.
  • Try to download the file.

This is a documented problem:

The same link provides a workaround.

You are answering a thread that is more than a year old and it was about Windows, not Mac.

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