Steinberg Download Assistant "failed to create/launch jvm"

Hello, this is an issue I’ve been wrestling with for a few weeks now, I finally gave up and decided to post my issue here on the forum…

I haven’t used Cubase 11 for a while, can’t say exactly how much time. About a month ago I wanted to get back into working with it, but when I launched the program it became obvious that all my library files were gone. Thankfully my projects are backed up.

I then tried to open SDA, but as soon as I tried launching it, two messages popped up:

  • “failed to create jvm”
  • “failed to launch jvm”

I’ve tried every suggested solution I saw on the forums, official sites etc:

  • Reinstalling SDA and JAVA
  • Tried to run an older version of SDA
  • Checking the default download folder on Windows Explorer
  • Running the app using the .jar file from C:\Program Files (x86)\Steinberg\Download Assistant\app

I’m running the latest versions of Windows 10 and Java.
I have a Ryzen based system:

Ryzen 5 3600X
Nvidia GTX 1660 Ti
16gb ddr4 ram
250 gb m.2 ssd

I have the log file here:

Logs

2023-01-17 13:54:30.018 INFO 12736 — [JavaFX-Launcher] o.s.boot.SpringApplication : Starting application using Java 1.8.0_351 on Hive with PID 12736 (C:\Program Files (x86)\Steinberg\Download Assistant\app\Steinberg Download Assistant.jar started by User in C:\Program Files (x86)\Steinberg\Download Assistant\app)
2023-01-17 13:54:30.019 INFO 12736 — [JavaFX-Launcher] o.s.boot.SpringApplication : No active profile set, falling back to 1 default profile: “default”
2023-01-17 13:54:31.521 INFO 12736 — [JavaFX-Launcher] n.s.e.d.d.a.internal.Aria2Configuration : Aria2 Installation found. Starting …
2023-01-17 13:54:31.572 INFO 12736 — [JavaFX-Launcher] n.s.e.d.c.SystemInformationServiceImpl : getPid() - This JVM’s name is ‘12736@Hive’
2023-01-17 13:54:31.573 INFO 12736 — [JavaFX-Launcher] n.s.e.d.d.aria2.internal.Aria2Process : Start Aria2: C:\Program Files (x86)\Steinberg\Download Assistant\3rd Party\optional\aria2\aria2c.exe, --enable-rpc, --rpc-listen-all=false, --dir=C:\Users\User\Downloads\Steinberg, --auto-save-interval=1, --retry-wait=5, --max-concurrent-downloads=5, --max-overall-download-limit=0K, --max-tries=5, --stop-with-process=12736, --file-allocation=falloc
2023-01-17 13:54:31.618 INFO 12736 — [Thread-8] n.s.e.d.d.aria2.internal.Aria2Process : stream: 01/17 13:54:31 [e[1;32mNOTICEe[0m] IPv4 RPC: listening on TCP port 6800
2023-01-17 13:54:31.972 INFO 12736 — [JavaFX-Launcher] n.s.e.d.d.r.PersistedDownloadRepository : Loaded 0 persisted downloads
2023-01-17 13:54:32.065 INFO 12736 — [JavaFX-Launcher] n.s.e.d.c.UserAgentServiceFromSystem : getUserAgent() - User Agent: Steinberg Download Assistant/1.33.2 ({“ClientBits”:“64”, “OSName”:“Windows 10 Home”, “OSVersion”:“10.0 (19041.1.amd64fre.vb_release.191206-1406)”, “OSBits”:“64”, “OSLanguage”:“en_GB”, “AriaVersion”:“1.18.10”}; +http://www.steinberg.net/en/extras/about.html)
2023-01-17 13:54:33.129 INFO 12736 — [JavaFX-Launcher] o.s.boot.SpringApplication : Started application in 3.431 seconds (JVM running for 4.4)
2023-01-17 13:54:33.133 INFO 12736 — [JavaFX-Launcher] n.s.elicenser.download.Application : Java Version: 1.8.0_351
2023-01-17 13:54:33.133 INFO 12736 — [JavaFX-Launcher] n.s.elicenser.download.Application : Java Home: C:\Program Files\Java\jre1.8.0_351
2023-01-17 13:54:33.547 INFO 12736 — [JavaFX Application Thread] n.s.e.d.selfupdate.SelfUpdateService : SelfUpdate completed … there is no newer version available…
2023-01-17 13:54:33.559 INFO 12736 — [JavaFX Application Thread] n.s.e.download.oidc.NimbusOIDCService : Restoring persisted authorization
2023-01-17 13:54:33.561 WARN 12736 — [JavaFX Application Thread] n.s.e.d.w.WindowsCredentialManagerAccess : Read received an error: com.sun.jna.LastErrorException: [1168] Element not found.
2023-01-17 13:54:34.538 INFO 12736 — [JavaFX Application Thread] n.s.e.download.oidc.NimbusOIDCService : Starting login flow
2023-01-17 13:54:34.546 INFO 12736 — [JavaFX Application Thread] n.s.e.d.common.BrowserServiceImpl : Opening Web Page:
2023-01-17 13:54:34.546 INFO 12736 — [JavaFX Application Thread] n.s.e.d.common.BrowserServiceImpl : Opening Web Page with System Handler

Thank you everyone who tries to help, it’s getting frustrating over here :confused:

Welcome to the forum.

From your log it seems the SDA has a problem with the update it did on itself. Try to uninstall the SDA completely (not the rest of your apps) and install it again. Also you might have a look at this website

There is an alternative download in the Solution chapter that might help you in getting this to run.

Thank you Juergen, for the quick response.

I went over the steps in the article you added, unfortunately they didn’t seem to help. The issue persists…

However, I did find additional logs (removed some links that appeared there to be able to post+:

Logs

2023-01-17 13:17:22.975 INFO 928 — [JavaFX-Launcher] o.s.boot.SpringApplication : Starting application using Java 1.8.0_312 on Hive with PID 928 (C:\Program Files (x86)\Steinberg\Download Assistant\app\Steinberg Download Assistant.jar started by User in C:\Program Files (x86)\Steinberg\Download Assistant\app)
2023-01-17 13:17:22.976 INFO 928 — [JavaFX-Launcher] o.s.boot.SpringApplication : No active profile set, falling back to 1 default profile: “default”
2023-01-17 13:17:24.619 INFO 928 — [JavaFX-Launcher] n.s.e.d.d.a.internal.Aria2Configuration : Aria2 Installation found. Starting …
2023-01-17 13:17:24.667 INFO 928 — [JavaFX-Launcher] n.s.e.d.c.SystemInformationServiceImpl : getPid() - This JVM’s name is ‘928@Hive’
2023-01-17 13:17:24.667 INFO 928 — [JavaFX-Launcher] n.s.e.d.d.aria2.internal.Aria2Process : Start Aria2: C:\Program Files (x86)\Steinberg\Download Assistant\3rd Party\optional\aria2\aria2c.exe, --enable-rpc, --rpc-listen-all=false, --dir=C:\Users\User\Downloads\Steinberg, --auto-save-interval=1, --retry-wait=5, --max-concurrent-downloads=5, --max-overall-download-limit=0K, --max-tries=5, --stop-with-process=928, --file-allocation=falloc
2023-01-17 13:17:24.709 INFO 928 — [Thread-8] n.s.e.d.d.aria2.internal.Aria2Process : stream: 01/17 13:17:24 [e[1;32mNOTICEe[0m] IPv4 RPC: listening on TCP port 6800
2023-01-17 13:17:24.868 INFO 928 — [JavaFX-Launcher] n.s.e.d.d.r.PersistedDownloadRepository : No file with persisted downloads found.
2023-01-17 13:17:24.981 INFO 928 — [JavaFX-Launcher] n.s.e.d.c.UserAgentServiceFromSystem : getUserAgent() - User Agent: Steinberg Download Assistant/1.33.2 ({“ClientBits”:“32”, “OSName”:“Windows 10 Home”, “OSVersion”:“10.0 (19041.1.amd64fre.vb_release.191206-1406)”, “OSBits”:“64”, “OSLanguage”:“en_GB”, “AriaVersion”:“1.18.10”}; +http://www.steinberg.net/en/extras/about.html)
2023-01-17 13:17:26.427 INFO 928 — [JavaFX-Launcher] o.s.boot.SpringApplication : Started application in 3.784 seconds (JVM running for 5.597)
2023-01-17 13:17:26.430 INFO 928 — [JavaFX-Launcher] n.s.elicenser.download.Application : Java Version: 1.8.0_312
2023-01-17 13:17:26.431 INFO 928 — [JavaFX-Launcher] n.s.elicenser.download.Application : Java Home: C:\Program Files (x86)\Steinberg\Download Assistant\runtime
2023-01-17 13:17:26.848 INFO 928 — [JavaFX Application Thread] n.s.e.d.selfupdate.SelfUpdateService : SelfUpdate completed … there is no newer version available…
2023-01-17 13:17:26.867 INFO 928 — [JavaFX Application Thread] n.s.e.download.oidc.NimbusOIDCService : Restoring persisted authorization
2023-01-17 13:17:26.920 WARN 928 — [JavaFX Application Thread] n.s.e.d.w.WindowsCredentialManagerAccess : Read received an error: com.sun.jna.LastErrorException: [1168] Element not found.
2023-01-17 13:17:29.019 INFO 928 — [JavaFX Application Thread] n.s.e.download.oidc.NimbusOIDCService : Starting login flow
2023-01-17 13:17:29.028 INFO 928 — [JavaFX Application Thread] n.s.e.d.common.BrowserServiceImpl : Opening Web Page:
2023-01-17 13:17:29.028 INFO 928 — [JavaFX Application Thread] n.s.e.d.common.BrowserServiceImpl : Opening Web Page with System Handler
2023-01-17 13:17:42.723 INFO 928 — [JavaFX Application Thread] n.s.e.download.oidc.NimbusOIDCService : Starting login flow
2023-01-17 13:17:42.723 INFO 928 — [JavaFX Application Thread] n.s.e.d.common.BrowserServiceImpl : Opening Web Page:
2023-01-17 13:17:42.724 INFO 928 — [JavaFX Application Thread] n.s.e.d.common.BrowserServiceImpl : Opening Web Page with System Handler
2023-01-17 13:20:10.348 INFO 928 — [JavaFX Application Thread] n.s.e.download.oidc.NimbusOIDCService : Starting login flow
2023-01-17 13:20:10.349 INFO 928 — [JavaFX Application Thread] n.s.e.d.common.BrowserServiceImpl : Opening Web Page:
2023-01-17 13:20:10.349 INFO 928 — [JavaFX Application Thread] n.s.e.d.common.BrowserServiceImpl : Opening Web Page with System Handler
2023-01-17 13:20:14.322 INFO 928 — [ExitApplicationEventHandler] n.s.e.d.c.ExitApplicationEventHandler : Exit application now.
2023-01-17 13:20:14.336 INFO 928 — [ForkJoinPool.commonPool-worker-2] n.s.e.d.d.r.PersistedDownloadRepository : Saved 0 downloads
2023-01-17 13:20:14.337 INFO 928 — [ForkJoinPool.commonPool-worker-2] n.s.e.d.d.aria2.DownloadServiceAria2 : shutdown() - Starting to shut down ARIA…
2023-01-17 13:20:14.339 INFO 928 — [ForkJoinPool.commonPool-worker-2] n.s.e.d.d.aria2.DownloadServiceAria2 : shutdown() - … did shut down ARIA.
2023-01-17 13:20:16.396 WARN 928 — [JavaFX Application Thread] o.s.b.f.support.DisposableBeanAdapter : Custom destroy method ‘shutdown’ on bean with name ‘aria2JService’ threw an exception: java.lang.reflect.UndeclaredThrowableException

So… I did a deeper dive into my java settings, apparently it was set to use more ram than it was supposed to.

Changed java settings from -Xmx5G to -Xmx2G.

Now when I run the .exe, it DOESN’T show the error, but the application still doesn’t launch, using the .jar is no help either, I can’t get past that sign in page :confused:

  • EDIT
    I FIXED IT!
    I set the settings back to default, to -Xmx512M, and SDA FINALLY LAUNCHED
    Exact steps to replicate the solution (win10):
  • Search for “Environment Variables” in the start menu search
  • locate _JAVA_SETTINGS
  • edit that setting to -Xmx512
  • restart the computer
  • launch SDA