Steinberg Download Assistant reports unstable connection

[111487]

hello and thank you, however i have trouble opening the steinberg dowload assistant to activate dorico 4, i have this image, and yet i have a good connection

the text says: the connection with the download server could not be established, check your internet connection and try again

[Ulf]

Sorry, I have no idea on this one. Paging @Ben_at_Steinberg , do you know what to suggest?

[Ben_at_Steinberg]

I’ve asked our colleagues on the SDA team for their advice.

[Ben_at_Steinberg]

Hi @111487

The SDA team have asked if you can supply the following information to help diagnose further:

1. Mac/Win version (7/8/10/Mojave/Catalina, Home/Pro/Enterprise, 32/64bit)
2. SDA version
3. Steps to reproduce the error (in addition to the ones you’ve described)
4. Screenshot of the actual error (which you’ve already supplied)
5. SDA installation logs:
   1. on windows: C:\ProgramData\Steinberg\Download Assistant\Logs\
   2. on mac: /Library/Logs/Steinberg/Download Assistant
6. SDA application logs:
   1. on windows: C:\Users<USERNAME>\AppData\Local\Steinberg Download Assistant\logs
   2. on mac: ~/Library/Logs/Steinberg/Download Assistant
      (note that on mac installation logs are located under “/Library/…” and application logs under “~/Library/…” - those are different directories)
7. Whether antivirus software is installed and which exactly
8. Is VPN running?
9. Is any proxy configured?
10. Any other known firewall, apps or network configuration that might interfere with other applications or network?

[111487]

hello ! Mac OS Big Sur 11.5.2

I have two files
no anti -virus

[Ben_at_Steinberg]

Thank you - could you PM me the log files?