Depends on the hardware - There isn’t a glib answer to this if that’s what your looking for ? We live in a throwaway society and the Houston is a perfectly good piece of equipment - it’s not ‘out of date’ or ‘underpowered’. Nobody is requesting updated USB drivers…just don’t deliberately make it obsolete. It’s the kind of trick Apple would do.
Seems reasonable to me.
regarding your other point re: nuendo/cubase. I don’t have the same elitist view as you seem to have. We’re all on the same side…in this case the ‘customer side’. Everybody deserves good service and to have their (paid for!) viewpoint listened to.
just my opinion obviously