Steinberg loops not visible in media bay

Just bought Ambient Lounge VST Sound Loop Set from the Steinberg shop. Installed it and can see it in the Steinberg Library Manager.
Also registerd ok in eLicenser.
I cannot see it in the media bay, even using the file browser. Have tried moving it around a few times to other locations, deleting and re-installing.
Spent a couple of hours trying to solve it with some frustration.
BTW the way, trying to submit a support ticket seems to be a nightmare - just go around an endless loop of sites.


Any help appreciated. Cannot use the library I bought.

Try to rescan Content in mediabay.