Steinberg online shop not accepting credit card payments

Since yesterday, I have made several attempts to purchase Nuendo 8 through the Steinberg shop.

Yesterday I tried to use a Visa and went as far as to contact the Credit Card fraud dept, and Visa Verification, to see why I wasnt able to successfully make this purchase and both said they showed no activity on my card at all.

I keep getting a message that the payment did not go through and that I will not be debited, and I wasnt.

Today I tried again with a Mastercard, it still did not work.

Can anyone tell me what is going on with this payment interface?



Hello DaBigM,

I’m very sorry about this issue.

Please contact Asknet (our Online Shop operator) directly. They should be able to solve this promptly. You will find their contact information here:

All the best,