Steinberg Product Activation FAQ

WaveLab
21

I have fixed the link at the top. Sorry for that.
Please try again by just copying the whole code you received with the order and pasting it into the first field. The rest will be filled in automatically. This way, any typos can be avoided.
If that does not help, please send me a message.

22

I’m not in the studio, so I don’t have the eLicenser dongle with me right now.
Is it possible to Activate/Redeem my purchase online, and move the license/activation to the dongle later?
Or maybe activate with the Control Center or Steinberg Manager without the doongle?

23

That’s not possible unfortunately. The eLicenser is needed to redeem an activation code.

25

Hello!
I have already created post and submitted ticked almost month ago, about this problem, but unfortunately didn’t find solution. My old e-licenser contained Wavelab LE7 license. License is registered, activated and is showing up under eLicensers tab in ‘My Products’ in My Steinberg. However, when i try to reactivate the license as explained here: Software/license reactivation (requesting new activation codes) – Steinberg Support , i’m getting “There is no Soft-e-Licenser to reactivate” message when i go to “Reactivate License” tab. I have tried to re-register to no avail. The thing is that i have bought an upgrade to WL Elements 10, but i’m not able to update, just because i don’t have old license on my new elicenser. Screenshots attached: Win10, 64bit. Any help appreciated.
Best Regards

ELicensers
ELicensers1938×1468 179 KB
My Products
My Products1948×1618 179 KB
No Elicenser
No Elicenser1956×1468 168 KB
Reregister
Reregister1940×1548 211 KB

27

Hey, I’m trying to activate Wavelab Cast and keep getting a message to update the eLicenser even after I’ve updated. Help

28

Hello, have you entered the Download Access Code in the Steinberg Download Assistant? Which error message appears exactly?

29

Hello Ed, I figured it out. Thanks

1 Like
30

Hi,
I can’t activate Wavelab Cast. I purchased an upgrade based on Wavelab LE 9.5.
When I go to activate the elicencer can’t find a licence.
I have reinstalled Wavelab and Cast which has made no difference!

image
image
image

31

Hi denizen,
Thanks for your purchase but unfortunately, the upgrade won’t work as it is expecting a WaveLab LE version and the screenshot provided shows a WaveLab Elements license. There is no upgrade available as WaveLab Elements already includes a bigger feature set compared to WaveLab LE and WaveLab Cast. Please contact the online shop support for a refund.

1 Like
32

I am currently trying to install WaveLab LE on a new PC I got. As I posted some time ago in this post, I had a 9.5 license. Once I opened the Download Assistant, this shows up:
image

The strange thing is, I haven’t received nor entered any download access code for either version. After some arguing in the Cubase forums, I tried the LE 11 install with my LE 10.5 license on the eLicenser I saved at my account. However, the WaveLab one doesn’t. I suspect that’s because the WaveLab license has a version number attached to it, whilst the Cubase LE one doesn’t:

image
image852×596 73.6 KB

My main questioning is if Steinberg did upgrade me to WaveLab LE 10 or not. And if so, I can’t use it as it claims it isn’t registered:
image

33

did you buy an update?

34

How would you buy an upgrade for a version of the software that’s not sold to the public though?

35

and why do you think you get an update?

36
  • New versions show up in the “My Products” section despite me not entering any access codes.
  • My Cubase LE 10.5 license works with LE 11.
  • There was a mention of a grace periods in the web pages.
37

I’m still waiting on a response in regards to WaveLab.

38

I have sent a PM with the details.

39

Hi Ed_Doll.

Just looking for some information, if you may,

Scenario :

I recently purchased an update for CB12 from CB11. I didn’t actually register it, but it is in my Steinberg account and showing as “Verification Pending” followed by an expiry date. I have received an email from Steinberg, reminding me of the expiry date.

CB12 UPDATE FROM CB11
CB12 UPDATE FROM CB111083×1013 103 KB

I already have CB12, since I own two Pro licences on separate dongles, with one already updated and activated.

I was thinking that I could hold off the second activation for CB12, and wait for CB13, but this “Expiry Date” and “Verification Pending” has got me kind of anxious.

Will I loose out if I don’t verify by the date specified, or am I good to wait for the release of CB13?

Any input is appreciated.

40

I bought wavelab 2 week ago but it still won’t accept its activation code - it gives a string error when you enter the code ?

I’ve written to “help” twice but no response - its not the kind of service I was expecting ?

41

Write to the official Steinberg Support.

42

I have - twice - and received the standard holding reply !