Steinberg sample - and Steinberg 'Help'

I posted 3 times asking if anyone would spare 10 seconds to see if a
Steinberg audio sample (FC10_Kit_19_Kick2_MC) loaded into a HALion 6 sample zone. No replies.
So asked Steinberg ‘Help’. Yeah.
The guy would NOT spend 10 seconds doing this. Instead, told me to download Team Viewer. . . jeez! I said goodbye.
Anyway, upgraded to Cubase 13 and HALion 7 with the result: