I understand this is a forum for Cubase users, but really, really, Steinberg, you should be WAY more involved. It’s not that hard to keep abreast of what’s going on in the forums and reply to threads. It would make us feel like you care.
For example: on the Webinar thread many people posted that it was unwatchable due to video glitches. Why not acknowledge this and say you’ll be making sure that we get to view these on-demand later?
On the USA delivery thread you have a bunch of unhappy customers who were charged on 1/14 and still haven’t receievd any word on delivery. At least acknowledge the problem and tell us what you can or can’t do about it.
These are issues affecting many people.
And then there’s the individual issues. You almost never engage when people have unanswered questions or bugs. I understand that there’s local tech support available (and it’s good), but most companies manage their forums actively, which creates a better perception of the company broadly and makes customers happy. Plus, it’s a VERY cheap way of supporting your users.
It just sucks that you rarely respond to customers on your own forum. I’ve been on cubase.net for a couple of years and now here… nowhere else in the industry have I seen a company so intentionally disconnected from its customers.
What gives? We WANT to love you, Steinberg! Just give a little love back. It doesn’t take much effort.