Steinberg Support service

Cubase
1

Don’t bother opening a support ticket with Steinberg, I’ve been waiting for 12 day’s to get a response

2

Hello Bob and welcome to the Forum.

Sorry to hear that, I had a good experience lately with Steinberg Support.
So I’d suggest to try once more (include a .dmp file and a system.nfo) file if practicable.

You might want to explain your issues here as there are some clever people on this forum eager to help fellow musicians.

3

I’m beating you Bob 13 days here.

4

Welcome to crowd-sourced Steinberg support, Bob!

We could all rant about how official support is lacking, myself included, but the simple fact is you’ll get a quicker, and probably better response here on the forum; that’s assuming it’s about Cubase, and not some issue with sales or such – although even for that stuff, there are plenty of people here who can offer advice, or at least point you in the right direction.

5

Thanks, and sorry that your beating what I thought was a record. I hope they wake up and respond shortly to you issue

6

Thanks MrSoundman, it’s about the restrictions on Cubase activations regarding the use of dongles and not being able something that you own onto a pc if it is activated by a dongle

7

Thanks Fantom, forgive me for being a bit pessimistic at this time

8

I think it’s possible that support tickets with questions that already are answered in the knowledgebase get a lower priority.

I would bet a lot of moola that if you ask your question here you will get an answer within hours.

9

I bet my last Dogecoin.

10

We all start off that way :-).

I call it “The Five Stages of Steinberg Support”:

  1. Denial
  2. Anger
  3. Bargaining
  4. Depression
  5. Acceptance

You’re at stage 2, we’ve long arrived at stage 5. :neutral_face:

1 Like
11

Now that is pretty funny

12

btw – AI counselling sessions are available through the ChatVST VST.

Results vary.