Does anyone know if the Steinberg support actually exists? I’ve sent 3 tickets the first one was February 26th, no reply save the automatic response, anyone else had this problem? 
Hi,
Yes, it exists.
Get in line. I’ve got one from the 22nd I haven’t heard back from… except for an automated reply saying, “Due to high volume… blah de blah de blah…”
In my case, all I want is a freakin’ fix to an eLicenser issue. Can’t imagine how tough -that- could be.
While you are waiting, have you tried doing all the troubleshooting suggestions shown here?
Regards. 
and the content of those tickets?
Cubase 9 continually crashing and hanging, still no reply,
Hi,
Make sure, your plug-ins are up-to-date, please.
When does it crash? Any steps, how you can always reproduce it?
In my case I was simply waiting for an eLicenser code for a Wavelab Trial. IOW: I want them to help me BUY THE PRODUCT AND GIVE THEM MONEY.
How clean is your system?
Do you want to know how great Steinberg support ist ?
They just refused to give me my Halion 5 addon Licence, because I also own another copy of Halion 5.
I only bought Absolute 3 because I was assured on this board that i can sell my Halion 5 aftertwards.
I would call that an intentional lie.
Who told you what? Provide a link please.