Sternberg Download Assistant crashes on start

I’m trying to install Dorico, but I can’t get as far as opening the download assistant in order to download it. As soon as it gets as far as the application name appearing in the menu bar, the whole thing quits every time without getting any further. I have reinstalled the download assistant, but this has made no difference. I’ve attached the console logs in case they provide any helpful information.
Screen Shot 2016-10-28 at 18.44.42.png

If you are having trouble with the download then you can download the program directly here:

http://download.steinberg.net/automated_updates/c0c4cbfd-a8c0-4a2d-ba8e-37a84d8acce8-DORICO-SDA/Dorico_1_Installer_win.zip

Please use Firefox as your web browser and be sure to select “save”. Since it is a rather large file, please make sure your computer is not in a power saving mode such as “sleep mode” during the download.

I’m having what looks like the same problem as markporter, except in my case it’s when trying to install the trial version from the email that went out yesterday.

When I launch the Steinberg Download Assistant, it appears in the dock for about a second, then quits with no error message.

I’m running the Steinberg Download Assistant version 1.4.6 on macOS Sierra version 10.12.1.

Here’s what appears in the macOS Console for a search for ‘steinberg’, in case it’s relevant:

default	13:23:35.106471 +0000	kernel	AMFI: allowing exception handler for 'Steinberg Downlo' (54494) because the process is not restricted.
default	13:23:35.691439 +0000	Steinberg Download Assistant	subsystem: com.apple.SkyLight, category: default, enable_level: 0, persist_level: 0, default_ttl: 7, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 0, enable_private_data: 0
default	13:23:36.086183 +0000	kernel	AMFI: allowing exception handler for 'Steinberg Downlo' (54494) because the process is not restricted.
default	13:23:36.429722 +0000	kernel	AMFI: allowing exception handler for 'Steinberg Downlo' (54494) because the process is not restricted.

You should be able to find a crash log in ~/Library/Logs/DiagnosticReports, which if you zip up and send to me, I will pass on to the team and we’ll see if we can figure out what’s going wrong.

No crash log in DiagnosticReports, as it didn’t seem to suffer an OS-level crash and bring up the macOS crash report dialog.

I did, however, have a look at the files the process was accessing and saw that it was opening a font in my ~/Library/Fonts folder called 2F0ADB_0_0.ttf. I removed this font file, and after that the Download Manager launched successfully!

I can send this font file over if it’ll help diagnose the problem – maybe it’s malformed in some way.

Yes, it would be interesting to see it just in case. Well done for figuring out what was stopping it from launching!

I’ve been watching the Dorico launch story for several weeks, and had come to the intention of buying the download in the next 24 hours. But I think I’m going to hold off till it’s clear the teething problems of download and install are definitively over.

Ian Graham
Wales
UK

You should do what you are comfortable with, but considering the number of people who have downloaded Dorico, the number who have had problems seems pretty small.

I am experiencing the same problem. Any chance there’s a direct link to the Mac download? The Steinberg Download Assistant is pretty bad, boys an girls. I was hoping that, with the last post being two weeks old, someone would have figured this out. Nope.

Double-click on Download Assistant, It comes up, then closes. There is no crash log—technically, it doesn’t crash, just closes.

OS 10.12.2 (did the same thing on 10.12.1)

I do not have 2F0ADB_0_0.ttf font installed, however.

My console log reads as follows:

Dec 13 15:05:43 iMac com.apple.xpc.launchd[1] (net.steinberg.elicenser.SteinbergDownloadAssistant.16332[1303]): Service exited with abnormal code: 1
Dec 13 15:05:47 iMac com.apple.xpc.launchd[1] (com.apple.nowplayingtouchui): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

default 15:08:53.420731 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.420795 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.420845 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.420911 -0800 com.apple.Safari.SafeBrowsing.Service dbBlobVersion() failed for a non-existent database
default 15:08:53.421502 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.421568 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.421622 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.422135 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.422198 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.422250 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.422302 -0800 com.apple.Safari.SafeBrowsing.Service dbBlobVersion() failed for a non-existent database
default 15:08:53.422884 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.422954 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.423006 -0800 com.apple.Safari.SafeBrowsing.Service CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:53.761879 -0800 UserEventAgent Completed XPC Activity: com.apple.Safari.SafeBrowsing.Update
default 15:08:53.762608 -0800 DuetHeuristic-BM COMPLETED !
default 15:08:53.764170 -0800 UserEventAgent Unregistered XPC Activity: com.apple.Safari.SafeBrowsing.Update
default 15:08:53.764517 -0800 UserEventAgent SUBMITTING:
default 15:08:53.764604 -0800 UserEventAgent Registered XPC Activity: com.apple.Safari.SafeBrowsing.Update
default 15:08:53.764815 -0800 DuetHeuristic-BM Submitted Activity:
default 15:08:53.764965 -0800 DuetHeuristic-BM Activity : Optimal Score 0.4470 at (Valid Until: )
default 15:08:57.688140 -0800 opendirectoryd Client: , UID: 0, EUID: 0, GID: 0, EGID: 0
default 15:08:57.688423 -0800 opendirectoryd Client: , UID: 0, EUID: 0, GID: 20, EGID: 20
default 15:08:57.688858 -0800 opendirectoryd Client: , UID: 502, EUID: 502, GID: 20, EGID: 20
default 15:08:57.699191 -0800 opendirectoryd Client: , UID: 502, EUID: 502, GID: 20, EGID: 20
default 15:08:58.874479 -0800 AppleIDAuthAgent SERVER Doing account check for “mike?halloranmusic.com”. (scheduledAccountCheckDispatcher()/AppleIDAuthd.cpp #567) accountCheckDispatch
default 15:08:58.874527 -0800 AppleIDAuthAgent Scheduled account check ‘’
default 15:08:58.874587 -0800 AppleIDAuthAgent Next time for ‘’: 2016-12-13 23:08:58 +0000 in -0.000002 seconds
default 15:08:58.874860 -0800 AppleIDAuthAgent AppleIDCheckAccount: ‘’
default 15:08:58.874891 -0800 AppleIDAuthAgent checkAccountAndDetermineNextAction: ‘’
default 15:08:58.876438 -0800 AppleIDAuthAgent _AppleIDAuthAccountForAppleID found account
default 15:08:58.878851 -0800 accountsd UNIX error exception: 17
default 15:08:58.878926 -0800 accountsd 0x7fea95012fd0 opened /private/var/db/mds/system/mdsDirectory.db: 50744 bytes
default 15:08:58.878986 -0800 accountsd 0x7fea95012fd0 closed /private/var/db/mds/system/mdsDirectory.db
default 15:08:58.879181 -0800 accountsd UNIX error exception: 17
default 15:08:58.879340 -0800 accountsd 0x7fea95337840 opened /Users/mikehalloran/Library/Keychains/login.keychain-db: 2889180 bytes
default 15:08:58.880182 -0800 accountsd 0x7fea95337840 closed /Users/mikehalloran/Library/Keychains/login.keychain-db
default 15:08:58.881494 -0800 accountsd loading /Users/mikehalloran/Library/Keychains/login.keychain-db
default 15:08:58.884008 -0800 accountsd getting current attributes…
default 15:08:58.884046 -0800 accountsd filling 16 attributes for type 2147483648
default 15:08:58.884238 -0800 securityd 0x7fde42502b00(0x7fde42414ae0) is unlocked; decoding for makeUnlocked()
default 15:08:58.884625 -0800 accountsd looking at 16 attributes
default 15:08:58.884697 -0800 accountsd finished: 2758dae829f755707e277d503c7dd30ac6af5fe131dddc11fe8702a1523aad93
default 15:08:58.885515 -0800 securityd CSSM Exception: -2147411889 CSSMERR_CL_UNKNOWN_TAG
default 15:08:58.885595 -0800 securityd CSSM Exception: -2147411889 CSSMERR_CL_UNKNOWN_TAG
default 15:08:58.885757 -0800 securityd ACL partitionID = <CFArray 0x7fde42510aa0 [0x7fffaa55ad80]>{type = mutable-small, count = 1, values = (
0 : apple:
)}
default 15:08:58.885788 -0800 securityd ACL partitions match: apple:
default 15:08:58.887910 -0800 accountsd 0x7fea9504c840 opened /Library/Keychains/System.keychain: 73092 bytes
default 15:08:58.887984 -0800 accountsd 0x7fea9504c840 closed /Library/Keychains/System.keychain
default 15:08:58.889240 -0800 accountsd loading /Library/Keychains/System.keychain
default 15:08:58.892113 -0800 securityd keychain reference in server mode
default 15:08:58.894697 -0800 accountsd 0x7fea95063340 opened /Users/mikehalloran/Library/Keychains/Microsoft_Intermediate_Certificates: 20460 bytes
default 15:08:58.894768 -0800 accountsd 0x7fea95063340 closed /Users/mikehalloran/Library/Keychains/Microsoft_Intermediate_Certificates
default 15:08:58.896080 -0800 accountsd loading /Users/mikehalloran/Library/Keychains/Microsoft_Intermediate_Certificates
default 15:08:58.898234 -0800 accountsd skipping upgrade for locked keychain /Users/mikehalloran/Library/Keychains/Microsoft_Intermediate_Certificates
default 15:08:58.898744 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.898819 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.898912 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.899004 -0800 accountsd dbBlobVersion() failed for a non-existent database
default 15:08:58.899594 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.899671 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.899755 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.900259 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.900330 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.900386 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.900467 -0800 accountsd dbBlobVersion() failed for a non-existent database
default 15:08:58.901035 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.901110 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.901167 -0800 accountsd CSSM Exception: -2147413737 CSSMERR_DL_DATASTORE_DOESNOT_EXIST
default 15:08:58.901538 -0800 AppleIDAuthAgent Reusing Account-cached GS token: AltDSID =
default 15:08:58.902284 -0800 secd AppleIDAuthAgent[362] copy_matching Error Domain=NSOSStatusErrorDomain Code=-50 “query missing class name” (paramErr: error in user parameter list) UserInfo={NSDescription=query missing class name}
default 15:08:58.902588 -0800 AppleIDAuthAgent 0x7f814703eb20 opened /Users/mikehalloran/Library/Keychains/login.keychain-db: 2889180 bytes
default 15:08:58.903494 -0800 AppleIDAuthAgent 0x7f814703eb20 closed /Users/mikehalloran/Library/Keychains/login.keychain-db
default 15:08:58.904805 -0800 AppleIDAuthAgent loading /Users/mikehalloran/Library/Keychains/login.keychain-db
default 15:08:58.909328 -0800 secd AppleIDAuthAgent[362] copy_matching Error Domain=NSOSStatusErrorDomain Code=-50 “query missing class name” (paramErr: error in user parameter list) UserInfo={NSDescription=query missing class name}
default 15:08:58.910042 -0800 AppleIDAuthAgent Next time for ‘’: 2016-12-13 23:08:58 +0000 in -0.000001 seconds
default 15:08:58.910094 -0800 AppleIDAuthAgent Throttle next action time for ‘’: 2016-12-12 22:51:45 +0000 -> 2016-12-13 23:08:58 +0000 (by 87433.874263 seconds)
default 15:08:58.910198 -0800 AppleIDAuthAgent Next action time for ‘’: 2016-12-13 23:08:58 +0000 (not certificate periodic)
default 15:08:58.915968 -0800 securityd keychain reference in server mode
default 15:08:58.916062 -0800 securityd keychain reference in server mode

I performed a Safe Boot (hold the Shift key on startup, log in, then shut down and boot normally) to reset paths and defaults.

I also ran the uninstaller, downloaded it again and reinstalled. None of this made any difference.

I would like to try and possibly Dorico but, if I can’t download, that will not happen.

You seem to have overlooked that the OP, like I is on a Mac, not Windows. His attached Console Log is nearly identical to mine.

A direct link to the Macintosh download would be most welcome right now. That way it doesn’t matter to us if you fix the Download Assistant or not.

I am in the process of tracking down direct links to the downloads and will provide them as quickly as I can.