stienberg download assistant error

i have free licence to download cubase AI
my pc window 7
my elicencer control is ok with active code
When i open stienberg download assistant, after 10 minutes i have e message error
Not possible to connect to server
check your internet connexion

my window 7 is full update
i try 4 time to reload stienberg download assistant
the maintenance in my elicender is ok

So… my first expe with cubase is not realy fun…

same thing happening to me with a Cubase 10 ive just bought. not got a clue what to do and they’ve shut for easter