I was one of the lucky ones, downloaded/activated/installed perfectly without an issue (about 10:30am gmt)and im extremely happy with with C11 & the upgrade process, it was very very smooth…
but on forums all over and posts here there are hundreds of users who dont know whats going on and scrambling for answers…
yes the official post is here saying “to please have patience” more than 10 hours ago asking “Unfortunately we need to ask you for some patience.”
you need to provide some official update as to what is going on and that users need not worry about losing their licenses.