Since installing the 12.020 update, when I attempt to run the program, as the initialization is being run through, it hangs on loading VSTs. The only way I can get the program to run is to exclude VSTs when prompted in when running again. I have gone through all my VST folders and removed all but the Steinberg folders. I have never had this happen before and am stumped. Where do I go from here?
Hi and welcome to the forum,
Are you on Mac or Windows, please?
If you are on Windows…
Generate a DMP file and share it via Dropbox or similar service, please.
Use Microsoft ProcDump utility to generate a DMP file, please.
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Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.
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Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)
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Navigate (in the Command Prompt) to the folder with the extracted procdump file.
For example:
cd C:\ Users \ \ Downloads \ Procdump
Note: the dmp file will be written into that folder. -
Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).
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Launch procdump64 via Command Prompt:
Cubase 12:
procdump64 -e -h -t Cubase12
Nuendo 11:
procdump64 -e -h -t Nuendo11
The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.
- Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.
ZIP and share the DMP file via Dropbox or similar service, please.
Hi There Martin.
I was hoping for a relatively simple answer to this problem. I am letting you know that I am not easily able to perform the tasks you,ve set me, as I am traveling in Outback Austalia where internet is at best intermitant or non existant.
The frustration of this fault is debilitating and depressing as I was counting on using Cubase while on this journey. What is so annoying is that I have started some projects without any problems, and only after installing C12.020 has this issue arisen. I am considering reinstalling C11 so I can at least get some work done.
I am really annoyed, but I guess I’m just venting. I know it’s not your fault.
As soon as I am able, I will attempt the DMP.
Kind regards
Allen
Hi,
You can also uninstall the C12.0.20 update to revert back to C12.0.10.