Struggling to load Cubase 12.020

Cubase
#1

Since installing the 12.020 update, when I attempt to run the program, as the initialization is being run through, it hangs on loading VSTs. The only way I can get the program to run is to exclude VSTs when prompted in when running again. I have gone through all my VST folders and removed all but the Steinberg folders. I have never had this happen before and am stumped. Where do I go from here?

#2

Hi and welcome to the forum,

Are you on Mac or Windows, please?

If you are on Windows…

Generate a DMP file and share it via Dropbox or similar service, please.

Use Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your harddisk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 12:
    procdump64 -e -h -t Cubase12

Nuendo 11:
procdump64 -e -h -t Nuendo11

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exeptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or similar service, please.

1 Like
#3

Hi There Martin.

I was hoping for a relatively simple answer to this problem. I am letting you know that I am not easily able to perform the tasks you,ve set me, as I am traveling in Outback Austalia where internet is at best intermitant or non existant.
The frustration of this fault is debilitating and depressing as I was counting on using Cubase while on this journey. What is so annoying is that I have started some projects without any problems, and only after installing C12.020 has this issue arisen. I am considering reinstalling C11 so I can at least get some work done.
I am really annoyed, but I guess I’m just venting. I know it’s not your fault.
As soon as I am able, I will attempt the DMP.
Kind regards

Allen

#4

Hi,

You can also uninstall the C12.0.20 update to revert back to C12.0.10.