Sudden freezes. 8-/ Is there a problem with Steinberg's Online License? EDIT: No, it's GPU-related

Out-of-the-blue I’m experiencing sudden, complete freezes of Nuendo 12 under Windows 10 today. This setup runs regularly since several years now, and nothing obvious changed. As a matter of fact I was about to finish a mix I created last week, without any freezes at all.

Any ideas? Windows’ Task Manager lists the License Handler as frozen task - is this a pointer to a pending problem, maybe?

@Steinberg: Do Nuendo’s freeze-dumps help to hunt down the cause for this issue? (… see below)

TIA!

Nuendo 12.0.70.464 64bit 2024.6.17 18.26.34.634-freezedump.dmp (2.8 MB)
Nuendo 12.0.70.464 64bit 2024.6.17 18.01.56.952-freezedump.dmp (3.0 MB)
Nuendo 12.0.70.464 64bit 2024.6.17 17.42.41.623-freezedump.dmp (2.9 MB)

image

… audio plays on forever, without interruptions, although the app itself is frozen.

I don’t have an answer fro you but have you at least restarted the machine?

The crash is in atio6axx.dll, presumably an AMD product

Thanks or asking - yes, that was the first thing I did, of course. :slight_smile:

I also tried to start over with an empty new session, but as soon as I import my usual mix-bus section, there will be a freeze either a few seconds or a few minutes later. I don’t see a pattern yet … 8-/

Are you using AMD Radeon video? I think that’s what the dmp file is pointing to.

This is a library that is known for several problems.

Do you have the AMD Adrenalin software installed? If yes, remove it and Install Just the Basic drivers for your graphics Card.

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Following the suggestion of @JuergenP my system assembler and I finally installed the basic AMD driver from their “Pro” download (i.e. non-“Adrenalin”), and it seems as this indeed cured the issue. fingers crossed

… the strange thing is that “Adrenalin” was never installed consciously, so it’s certainly something to look out for again in case similar situations arise.

Thanks!

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PS: And as a follow-up to the alleged “license problem”: It turned out that I had an old, unused version of Steinberg’s VST Connect on the system, which still used eLicenser and therefore contributed to the confusion. 8-]

Perfect, good to know that it helped getting the problem solved.