Last Sunday I filled the support request form, explaining the problem I had with Cubase. It says there that we normally receive a acknowledgement email within 24 hours. I didn’t get one. I sent another form on Monday morning but I haven’t heard from the Cubase technical guys. For the second form I used a different browser, like suggested by the support team but nothing!
I wonder if anyone from support can tell me what’s going on?
Thank you very much!!! That’s exactly what happened. I thought I’d updated my email address in MySteinberg, but I hadn’t. Steinberg had actually replied the following day, but to an old email address I don’t use anymore.
I’ll change my email address now!