Hi Cubase, you just have the worst support in the world, I can’t get anymore, I haven’t had a response to several tickets; for some, for months.
Please be professional and follow through on your commitments.
Hi,
How can we help you here on the public forum?
Is there a time limit on customer support based on the date of purchase?
thanks martin for your response but damn, i created many support ticket without a single response… You could help me by explaining me why Steinberg has got that kind of foul support and how do they treat their customers in such a disrespectful way?
ALL of we customers? 
You in the US? Call them on the phone here in SoCal. They’re open right now. Not in the US? Where are you on the planet?
As @DosWasBest already suggested: Try to reach support via telephone that’s usually the quickest way. However, that depends on your location as each country has of course individual support lines. If you’ve got trouble finding the number of your local telephone support let us know, please.
The time it takes to get an answer if you open a ticket is not acceptable, there is no denying in that. Unfortunately. However, I think this forum is not too shabby to get answers, loads of knowledge accumulated here.
@dg2468 No, there is no time limit for custumer support. Maybe you confused support with warranty 
?
To be honest, I believe that despite the goodwill and valuable advice of talented Cubase users, analyzing a crashdump / Log file is intended for a member of Steinberg’s technical support.
I have no doubt that listening to the smooth voice of my phone interlocutor I will be overwhelmed with emotion, but I believe that an email and attachments are more appropriate for managing a technical problem in general.
Beyond solving my personal problem, this post is of public utility since it publicly says what everyone has thought of technical support for a long time : it does not exist.
(I do not put Martin Jirsak in this basket).
Cheers
Very good joke. 1000 emails a day…
So what is your technical issue right now?
That was my experience with Yamaha vis a vis my Motif workstation. For the first year after buying it, it was very easy to get tech-support on the phone, but after that it wasn’t available. I can’t remember, it’s been a while, but maybe you had to pay for it after that? Or maybe they just prioritize new customers? I thought Steinberg being a subsidiary of Yamaha might have a similar policy, but I don’t really know. Just speculating.
@ballagnat Fair enough. I agree that there are crashdumps which require profound knowledge of the underlying code. This is indeed something that can sometimes only be done with the help of devs. Although there are devs around here who occasionally chime in when this sort of issue with crashdumps/log files/code arises - a user forum is of course not meant to be a replacement for a professional tech support. I agree. Having said this, I highly doubt that there are tech companies who hire hundreds of highly trained multilingual devs to answer support tickets.
@dg2468 I have never heard of such a policy in connection with Steinberg products.
this thread is not the right place to talk about it.
Steinberg should.
as luck would have it, a support member handled my request just now. It seems that expressing dissatisfaction allows to be heard. Good to know, or not…
I am pretty sure that this was merely coincidence.
But you posted in Cubase. Isn’t it better placed @ the Steinberg Lounge then?
And you should open another thread with the problem.
There are many people willing to help.
You might be surprised.
I understand your point of view. However, why not post one and see?
What is your location? Support quality seems to vary greatly by location.
sadly this is the daily bread with Cubase/Steinberg. Emails that do not arrive, support that does not respond, errors that are not solved… and yes, at least there is a large user base who sometimes find the solution, or know alternative solutions.
In all honesty, I have to say that the support was very good. The guy who handled my case was super efficient and the problem is now solved. If this could become the norm, that would be great! Let’s hope that the rants shake things up a bit in that direction.
this is my experience as well, I’ve written several bug reports but held back from writing many many more because the ones I wrote were not handled adequately. In this respect Steinberg are self-harming and harming their users. They really need to have a re-think going forward because burying their hand in the sand will only make things get worse in the long term. If you just take the issue which I experienced yesterday of losing an evenings works because of the bug with autosave, a quick search shows that this problem was 1st mentioned in some form 9 years ago!! As a software developer myself it really pains me to imagine how this development team is working internally but most likely this is a political management problem within Steinberg served with a heavy dose of self-delusion. Cubase is not even being mentioned in some discussions of which DAW to choose nowadays, I wonder if these observations are related.
Steinberg don’t handle bug reports via technical support, that is via the forum or otherwise if you are registered beta tester.
I am a Nuendo user, but I use the platform for music and at some stage I will be making very good use of the dialog tools for singing, however I am not sure how automated the process will be, or whether Artificial Intelligence will be used.
Personally, if Cubase disappeared it would not bother me unless the price of Nuendo rose significantly but in recent years prices have actually fallen, in comparison to other DAW systems.
Saying that, now that there is a beta program, I am considering purchasing an additional license but there is no guarantee I will be accepted so, to re-iterate, the forum is the best place for bug reports and as well, to discuss ideas for new features.
Best