I know that being lame is most of the times easiest than thankfull when things go right.
Some time ago, (due to the pandemia) i decided to stay home instead going everyday to the studio, and for that i made a home setup, with a SSL2 interface, Nuendo11, Wavelab Pro10, invested in plugins from various manufacturers and brought a CMC-TP controller from the studio to work with this setup at home.
Late October the CMC started to give some erros, some pads did not work correctly and after some try outs from my side, i decided to create a support ticket in Steinberg. After a few days (a week or so) i got an answer from a Senior Technical Support guy, named Jan Riesener, asking on what was the problem, giving some advice, etc. For some days we kept talking, while i was trying out his advises, and he was telling me some new things to try.
In the beggining of january it was found that it was a hardware problem, so (despite the CMC was bought more than 6 years ago) he told me that Steinberg was going to send me a new unit.
And so they did!
It arrived today, i’ve try it out, it’s working perfect, so this is a public thanks to this kind person, showing that a compoany is not only the things they have, but most and foremost the persons that work there. This is how Consummer Help shoud be always.
All the best to him and also thanks to Steinberg for having such a great guy working there
Cheers to all, and keep safe