The "Steinberg Licensing Manager" and "Cubase 12" freeze on startup?

[konokoknk1]

Hey, I’ve been trying to upgrade to Cubase 12. However the new Steinberg Licensing Manager just freezes on a white screen, won’t load. and If I try to run cubase 12 it stucks on “initialzing licenses” If I uninstalled the licensing manager I get “no licenser found”

No idea what to do. I have Cubase 11 on a dongle.

I’ve tried uninstalling and reinstalling elicenser software and abunch of stuff, is there any abosolute way to uninstall all elicenser / steinberg activation manager with registry? so I can try completely fresh install?

[muttleysat73]

Got the same problem

[konokoknk1]

Problems with updating to Cubase 12? Please read this first before posting!

[image] I managed to fix it, I had to delete those two folders and then run the activation manager. Such a simple solution and I tried everything before trying that lol the .rar is a backup of them incase it hadn’t worked. But if anybody elses Cubase 12 hangs or their Activation Manager hangs at the very beginning of startup and says “not responding” just go to that folder and delete the data and logs and it should fix itself!

I fixed it here

[sirish_thapa]

hi, I got the same problem, I installed cubase element 12 and I am stuck on “checking license” and Steinberg activation manager does not response and just got stuck on white screen. I tried deleting logs and data folder still did not work, has anybody faced the same problem and fixed it the other way beside deleting those “data and logs” folder?