I almost never post… I’m generally too busy making music to spend a lot of time here… but I am BEYOND PISSED at this point. Cubase Pro 10.0.15 broke my ability to export mixdowns or render when I have Vienna Ensemble Pro connected to Cubase. The problem never happened prior to release 10.0.15.
I contacted Tech support, and the guy tells me to go through the standard troubleshooting list. I spent hours going through it - no avail. I emailed the guy back explaining all of the steps I took and that nothing worked. He then proceeds to email me a list of questions. ALL OF WHICH WERE ANSWERED IN THE EMAIL HE WAS RESPONDING TO!!! Not gonna lie… I was unhappy and let him know it… I wasn’t rude but told him:
a) He didn’t even READ my trouble ticket before he directed me to the “standard troubleshooting checklist”
b) He had no idea whether that would help or not, but wasn’t even interested in paying me the slightest bit of attention until I did it.
c) When I DID do it - to no avail - and replied with a detailed lists of steps I took, HE DIDN’T EVEN READ THAT EMAIL. He asked me questions that wouldn’t have been necessary to ask had he read my email.
d) He asked me to take more generic steps, to which I told him my NEXT step was to uninstall CP10 and go back to CP9.5 to see if the problem was solved (it didn’t matter - the CP 10.0.15 release left a file somewhere on my system that has fouled up even CP9.5)
e) I then provided him the files he requested and POOF! No response. It’s been 3 weeks. I guess he got his little feelings hurt and decided screw me.
It’s Memorial day weekend… and it looks like I will be spending it backing up all my projects, removing everything Cubase from my system, just so that I can re-install Cubase Pro 9.5 to get on with life.
Oh… BTW… I entered ANOTHER trouble ticket to revive the SAME ISSUE, and it’s been days… I have heard nothing. How much friggin money have I spent on Steinberg software? At least a couple of grand. How much do I have to spend to get attention? Apparently more than I have!!!
So clearly, if I’m gonna get any support, it’s gonna have to come from someone knowledgeable on this list. Can anyone tell me if CP10.0.15 put a C++ redistributable file on my system (or something like that) that does not get deleted when I uninstall CP10? I have been in this state since MARCH! It’s KILLING me.