This e-licens number is already used by another user

Hello.
Bad English here, hope you will understand.
I bought Halion Sonic 2, at 14.01.2017
I´ve downloaded the Sonic 3 update when it was realesed.
Tonight i tried to register the USB e-licenser because i discovered that in my “My Steinberg-account” only my soft e-licenses was registred.
There is an error when i try to register the USB e-licenser.
This e-licens number is already used by another user …”
Whats going on here ?
I bought the USB in January by a Swedish company, it´s in my PC at home…
Help me out here.
The Sonic 3, license on the USB is working, but … well… i can´t even see the Halion Sonic 3 license in my “My Steinberg” :open_mouth: And as a result of that i can´t get a new activation code if needed.

I asked the support at 22 February but havent heard a sound… / Best Regards

I have sent you a PM.