Too many activations - reset my activations

Hi all,

I had to do a fresh installation of my OS (Mac) recently and when reinstalling Cubase the Activation Manager says I have “too many activations”. I need someone from Steinberg to reset my activations, I raised a ticket 2 weeks ago but haven’t had a response. Could someone look into this as I haven’t been able to use Cubase for 2 weeks now.