tools for ur824 not installing

Steinberg Hardware UR Series
1

Hi there updated windows 10 just over a week ago and then got the Creators/TOOLS for UR: ‘Preparing to install’ Fault.I did what the support pages said to do, by uninstalling then installing the latest Steinberg USB Driver the. but now I can’t reinstall the tools of the ur824 as the install starts but the part to select the components is all grayed out.
I have even rolled back the windows update and still have the same fault :frowning:
I sent a ticket about this 8 days ago and I am still waiting for any reply.

Has any one else had this fault?

Kind Regards
Belli

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2

Well the page says to uninstall the Tools and the driver…they are separate uninstall options. Did you definitely do both?

3

Yes I did uninstall them both, then reinstalled the latest usb driver and then the tools that I can’t not install :frowning:

4

Hmmm…tricky.

I’d check the items are definitely removed in add remove programs.
And in case the installer got corrupted re-download it.

I wonder if the greyed out items suggest the installer still sees the software on your system…might be registry entries left behind or something?

5

Thanks for you help

There was bits still in the registry, ended up removing them with Revo uninstall trail ver.
It managed to install after this:)

6

I think I’m running into similar problems now. I don’t see any of my drivers even located, but the install setup file won’t let me do anything, just like yours. Where can I look to see if they’re installed incorrectly/ what else can I do?

7

Having the same problem, I took windows back to previous release and my tools installation got wacked. Tried uninstallers but getting missing file alerts. I also dowbload the trial for Revo Uninstaller but still no luck… I’m very very pissed off, want to throw the UR28M in the trash for good! :angry:
Any ideas on how to get the tools installer back again with no greyed out options…??

8

Hi Berns
Did you mange to get it working again, as i have had to do the same again now after another windows update, wish there was a way to stop these updates!!

9

Nope, had to format and start from scratch, lesson for me I need to get an Image/backup software license soon…Anyway, I just unplugged the wifi USB adapter from the DAW, no more Windows updates :smiley:

10

Weird stuff. I have installed and uninstalled the Tools a number of times with W7 and W10 using the latest version of the Tools. I just used Control Panel > Uninstall a program to get rid of everything then restarted and was able to reinstall again from the install options.

11

bonjour
Je m appelle Rad de France, je suis sur Win 10 64bit Cubase13 pro.
j ai le même problème que vous ,impossible de réinstaller TOOLS for UR824 , J ai réussi quant même de réinstaller • Yamaha Steinberg USB Driver
Capture ur824.01
Est ce que vous avez trouver une solution ?si oui , la quelle ?
bien cordialement