I have had a long history of using Cubase from the very early versions years ago. I taught music technology for some years using cubase and experienced the same issues I am having now. I then stopped using it because though I like the programme I got absolutely fed up with crashes, hangs, dongle issues, constant updates which made things worse and a host of other problems. I had heard recently that with Cubase 5 onwards, the programme was more stable and the new eLicense system was easier.
So yesterday I purchased a DVD edition of Cubase 6 Elements from my local music shop. I have a new and clean Windows 7 on an i7 system with 16 gigs of RAM, more than adequate.
I’ve just gone through hell trying to install this product. First the DVD installer quits halfway through with an error message: “Files on this DVD are corrupt. Installer will now quit”. So I copied the DVD files to hard disk thinking it was my DVD drive. No difference. I cleaned the DVD, Still no luck. I then tried installing the Elicenser. It crashed immediately. So I downloaded the newest version. It crashed immediately. I cannot install the product. I cannot install the licence. Without the licence I cannot activate so cannot post on the Cubase 6 forum.
There is no telephone support number in the UK. I am not prepared to phone Germany and wait, at my own expense, for support to answer. I will of course take the DVD back for a replacement. Where is Steinberg’s quality control of their DVD manufacturing? Why can I not post in the forum of my choice? This is appalling service, and it seems things have not improved since the old days.
What I would like please is for a Steinberg support person to contact me, and offer an alternative way of downloading the product, at no cost to myself, install it and licence it with a decent licence method which works. I have the software activation card, proof of purchase, a receipt and any info you require. Please contact me at your earliest convenience so that I might recover some respect for Steinberg. Thank you.