I am wanting to try uninstalling and re-installing the Dorico Pro5 program on my Apple miniMAC Pro computer. I want to be sure that ALL the supporting files are deleted, so that when I re-install I will have a totally clean copy.
Thanks for your help.
Welcome!
The files that the “installer” installs are largely read-only on your disk. There’s very little point in removing them, just to reinstall them. If you don’t think everything has been installed, just install it again.
I presume what you’re trying to do is remove all user configuration files, settings and similar files – e.g. everything that you did after installing Dorico – in order to get that just-installed feel?
In which case, go to the Library folder in your user account. This is usually hidden by default on MacOS. Hold down Option and click on the Go menu, and you’ll see it listed.
Now navigate to: Application Support/Steinberg/
and delete the “Dorico 5” folder. (Double-check that you’re in the User Library, not the root-level Library at the top of the disk before doing this!)
And that’s it.
The benefit of reinstalling stuff as a fix is largely overstated, or comes from 20th century computing. I still see people posting “I’ve reinstalled it seven times, and it still doesn’t work!” 
benwiggy,
Wow, thanks for the quick response. So appreciate your help. I have uninstalled, and re-installed…the problem is still there.
As you said. [quote=“benwiggy, post:2, topic:937482”]
The benefit of reinstalling stuff as a fix is largely overstated, or comes from 20th century computing. I still see people posting “I’ve reinstalled it seven times, and it still doesn’t work!”
[/quote]
I was on with the Help Desk and they were kind enough to email me today asking if my problem was resolved. Unfortunately it was not.
Yes, still having problems with my Dorico Pro5 on the Apple miniMAC Pro.
Here are the steps I take to turn on the program and the subsequent “No License Found” error message.
Right click the Dorico Pro5 icon on my Apple miniMAC Pro screen. Program goes through a turn on process.
Next screen is asking me to “Open Recent”, “Create New”, or “Learn”.
I select “Create New”. Let’ say I select “String quartet” and then “Create project”
Screen populates with the 4 staves for the String quartet. However, when I go to input a note, there is no sound.
I then go the the PLAY area and with the Track Inspector button on, under Routing, I see HALion. I click the “e” Instrument edit button and up pops the “No License Found” screen. I close that screen.
Back to the PLAY screen and I select VST and MIDI menu. In that menu I select the 02-HALion pull-down menu and that action gives me a Steinberg option. I select Steinberg and additional options are presented; Drum, Sampler, and Synth. I select Synth and the HALion Sonic tab appears. I select that and voila the HALion Sonic7 windows opens and I can populate each MIDI Chanel, with various instruments.
Now when I am back on the WRITE area, I can input notes and get the actual sound of the staff…violin, voila, etc.
I have actually developed a “work around”…I have created my own templates and have gone through the process as described in steps 6-7. I then have saved that set-up as my own template.
I have deactivated, uninstalled and erased the version of Dorico Pro5 that was initially giving me the problems. I then reinstalled the program and the exact same thing happens.
The program is still not “seeing” the other VST programs I have installed. I’m taking this one step at a time…would love to get a basic version of the program running before I start introducing other VSTs…
Thanks for checking back. I’m sure you have your hands full…I appreciate your help.
I know they are very busy, so not sure when I’ll get a response…but I’m a patient person.
Thanks again for your quick response.
Mark
I’m pretty sure that you’ve downloaded the “full” paid-for version of HALion Player, which requires its own licence, rather than (or in addition to) the HALion Sonic version that comes with Dorico.
So, first of all, we can set Dorico to use the correct one in Preferences:
That should get you up and running (after a relaunch) – and then you can figure out which bits of HALion you need to remove.
Basically: “HALion 7” – bad; “HALion Sonic 7” – good.
Did you install from the Steinberg Download Assistant, or just download the components directly?
benwiggy,
Thank you so much for your help. I downloaded using the Steinberg Download Assistant.
Didn’t realize I could change the Default HALion plug-in in Preferences. I will do that immediately.
The Help Desk person also thought I’d had the HALion7 installed (bad) and actually took over my computer and erased all the references to the HALion7 software.
So, not sure if the problem is with the Download Manager, or what.
You have been soooo helpful. Thank you. Any suggestions on how to get Dorico Pro5 to “find” my other VST3 programs on my computer?
Mark
Such as…?
Any VST3 plug-ins, in /Library/Audio/Plug-ins/VST3, should automatically be listed.
Make sure there’s no iLok nonsense or anything like that.
Note that VST2 plug-ins won’t work, as they’ve been deprecated as old.
Found the Library/Audio/Plug-ins/VST3 area and found that in the first folder of VST3/Steinberg was a HALion7 program. I just deleted it…
Secondly, I have two VST3 folders in the Plug-ins area. Do they both get loaded?
Thanks
Mark
Are you sure they are both VST THREE?
Yes, they are both showing the VST3 title. Thought that was a bit strange, since I thought that folders couldn’t have the same title…
However, part of the problem that I bring to this adventure, is that I have been on a PC all my career, and just switched over to the Apple world…so not sure of the naming conventions, etc. of the Apple world.
… maybe move house and change job this week, too?
I’d make sure that there aren’t any additional spaces in the name. Can you show a screenshot of Get Info (Command I) on each folder?
Do they have different contents? Or identical?
Will try…again, new to the Apple world. Thanks
They have different content.
If it’s not rude of me to step in: where on your drive are each of them, @markmusic2? Since they have the exact same names they can’t be in the same directory.
From a PM, for obvious reasons:
(With apologies to Ben for cutting in, though at 8:00 PM in the U.K. he may well have had to step away.)
This is very odd, Mark; I cannot see how the Mac is letting you have two truly identically named folders in the same directory (!).
Regardless, what’s in each of the VST3 folders? (Since you’re a new Mac user, I confess that I’m curious about the larger one created in Dec. 2022.) If you can grab a few more screenshots to send through a PM I’ll get them here in the thread.
You appear to have installed Groove Agent SE and HALion Sonic twice.
My “gut” says that if you delete the smaller VST3 folder dated Sep. 11 things might behave. But please wait for confirmation on that. I’d hate to mess things up horribly for you!
