Trouble Activating Basic FX Suite with Steinberg Licensing

Steinberg Hardware UR Series
1

Hi all

  1. My Steinberg: I redeemed the voucher with the following description:
    “Upgrade your Basic FX Suite license from eLicenser licensing to a Basic FX Suite license with Steinberg Licensing.”

  2. Steinberg Activation Manager: I activated the Basic FX Suite and received a message confirming that the activation was successful. I was informed that the suite would now be listed in “My Products” (see Pic 1).

Result: The Basic FX Suite is not listed under “My Product Downloads.” Additionally, I still receive a license error when trying to launch the REX reverbs without the dongle inserted (see Pic 2).

It seems I’ve misunderstood something (or possibly everything :slight_smile:

Screenshot 2025-04-05 at 07.34.17
Screenshot 2025-04-05 at 07.34.17315×413 42.1 KB

Screenshot 2025-04-05 at 07.38.09
Screenshot 2025-04-05 at 07.38.09469×204 10.4 KB

2

Would appreciate if anyone would shed a light :slight_smile:

3

The Basic FX Suite doesn’t appear in my download section either. But you can directly download it from the Steinberg website:

4

I found out what the issue was. I uninstalled the Yamaha Steinberg USB driver. The suite still doesn’t appear in ‘My Products,’ but I can now launch the FX plugins without any issues.