I tried to order Dorico using crossgrade from Sibelius. I filled in the order form at Steinberg and was asked for corssgrade proof. (I had go to the final stage of odering except for actual payment.) I sent my proof and was emailed everal times in response, each supplying a different password(!) but the final one said my proof was accepted.
What do I do next? The order form was all filled in with every detail except payment. Do I have to start again, and risk being billed for two copies? Do I just wait till Steinberg do something?
You should have received an email telling you that your proof of eligibility has been accepted. That email contains a link that says “Continue shopping”, near the top of the link. You should be able to click that link and then log back into the store to complete your purchase.
There is no risk of you being charged twice if you are buying from the Steinberg online shop, unless you actually complete the purchase twice!
Dear Terry,
I will take a look at your order status and send you an email.
At the moment, Steinberg cooperates with different systems to enable all our services:
Steinberg Online Shop
Here you can purchase new products, updates, upgrades, or download your software (immediately after the purchase).
Our online shop is managed by our partner company “AskNet”.
https://shop.steinberg.net/c/shop?mode=login&ml=EN
Any sales-related questions can be put to the attention of AskNet directly.
https://shop.steinberg.net/cgi-bin/pages/rnfaq/ml=EN
MySteinberg
This is the portal where you can register your software and hardware.
(This will enable you to download the software again from your MySteinberg account.)
Customers that have registered a Soft-eLicenser with a valid license on it can also perform a so-called “reactivation” through the MySteinberg portal to receive new activation codes.
https://www.steinberg.net/en/mysteinberg/my_products.html
Customer Forums
This community website will get you in touch with other users directly.
Developer Forums
On this website, you can get in contact with other developers to share thoughts about VST related topics.
Please keep in mind, that each system has its own account profile at the moment. So, individual logins apply.
Due to popular demand, we are evaluating methods of improvement.